Customer Service (Travel Expert)

Liveware; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO first month

Paid vacation leave

Monthly allowance

Global support

Collaborative culture

Fast-growing company

Job summary

Liveware in Makati is seeking a Customer Service (Travel Experts) professional to join our expanding team. This on-site role handles calls, chats, and emails from global customers and uses a travel platform to secure bookings.

You will develop strong relationships with clients, manage amendments, cancellations, rebookings, and refunds, and maintain accurate customer profiles in Salesforce. A 1–2 year background in customer service is preferred with English proficiency.

Qualifications

• 1–2 years experience in customer service or client care.
• Experience in Travel distribution platforms is preferred (Expedia, Booking.com).
• Excellent written and verbal English communication.

Responsibilities

• Answer and manage inbound calls, chats, emails from global customers.
• Develop relationships with new and existing customers.
• Make and manage accommodation bookings online.
• Manage amendments, cancellations, rebookings and refunds.
• Source products/services offline with Travel Partners as needed.
• Effectively handle hotel relocations.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Provide travel product and service information clearly and succinctly.
• Tackle complicated customer issues including complaints.
• Find solutions relating to monetary disputes and provide refunds where appropriate.
• Manage customer profiles and interactions by accurately using Salesforce.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Tools

Microsoft Office/Google Workspace

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Annual Appraisal, Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

Health Care On-Site, HMO

Others

Company Social Events, Office Parties

Professional Development

Job Training, Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

As we continue to expand, Liveware ensures high quality service and success to both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

Be part of our journey. Be part of our success.

We’re looking for enthusiastic Customer Service (Travel Experts) to work with our growing team in our beautiful office in Makati.

Responsibilities:

• Answer and manage inbound calls, live chats, emails and other channels of communication from global customers with a sense of urgency
• Develop strong relationships with new and existing customers
• Make and manage accommodation bookings made online using the booking platform
• Manage amendments, cancellations, rebookings and refunds
• Sourcing products and services offline with Travel Partners if needed
• Effectively handle hotel relocations
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Provide travel product and service information clearly and succinctly
• Tackle complicated customer issues including complaints
• Find solutions relating to monetary disputes and provide refunds where appropriate
• Manage customer profiles and interactions by accurately using Salesforce

What we offer:

• FAST recruitment process (only 3 interviews)
• HMO within the first month
• Additional paid vacation leave
• Monthly allowance
• Hands-on support both locally and internationally
• Collaborative work environment and great work culture
• Be part of a fast-growing company

Requirements

• 1-2 years experience in customer service or any client care role
• Experience with the Travel industry is a plus
• Experience in Hotel/Travel distribution platforms is preferred (i.e Expedia, Booking.com, etc.)
• Proficiency in Microsoft Office Suite/Google Workspace
• Excellent communication skills (written and verbal English)
• Strong attention to detail, problem-solving, and multitasking abilities

Working Location

Pacific Star Bldg. Makati Avenue, 1226 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines