Travel Expert — Customer Care & Bookings

Liveware; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO first month

Paid vacation leave

Monthly allowance

Global support

Collaborative culture

Fast-growing company

Job summary

Liveware in Makati is seeking a Customer Service (Travel Experts) professional to join our expanding team. This on-site role handles calls, chats, and emails from global customers and uses a travel platform to secure bookings.

You will develop strong relationships with clients, manage amendments, cancellations, rebookings, and refunds, and maintain accurate customer profiles in Salesforce. A 1–2 year background in customer service is preferred with English proficiency.

Qualifications

• 1–2 years experience in customer service or client care.
• Experience in Travel distribution platforms is preferred (Expedia, Booking.com).
• Excellent written and verbal English communication.

Responsibilities

• Answer and manage inbound calls, chats, emails from global customers.
• Develop relationships with new and existing customers.
• Make and manage accommodation bookings online.
• Manage amendments, cancellations, rebookings and refunds.
• Source products/services offline with Travel Partners as needed.
• Effectively handle hotel relocations.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Provide travel product and service information clearly and succinctly.
• Tackle complicated customer issues including complaints.
• Find solutions relating to monetary disputes and provide refunds where appropriate.
• Manage customer profiles and interactions by accurately using Salesforce.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Tools

Microsoft Office/Google Workspace

Job description

Liveware in Makati is seeking a Customer Service (Travel Experts) professional to join our expanding team. This on-site role handles calls, chats, and emails from global customers and uses a travel platform to secure bookings.

You will develop strong relationships with clients, manage amendments, cancellations, rebookings, and refunds, and maintain accurate customer profiles in Salesforce. A 1–2 year background in customer service is preferred with English proficiency.