Senior Operations Leader: Delivery Excellence & Team Empowerment

WNS Global Services, Inc.; Philippines; On-site; PHP 1,400,000 - 2,000,000; Full time

Job summary

WNS Global Services, Inc. in the Philippines seeks a Sr. Operations Manager to drive delivery excellence and ensure SLAs are met across U.S.

Life & Annuity insurance processes. You will lead cross-functional teams, supervise performance, and implement process improvements to optimize service levels. The role emphasizes stakeholder management, risk governance, and strong people leadership, with hands-on collaboration with Training, Quality, and Transformation to deliver value for clients while

Qualifications

• Graduate with any degree.
• 4–5 years in Sr. Operations Manager role, preferably US Life & Annuity Insurance.
• Strong computer proficiency.

Responsibilities

• Oversee delivery excellence and adherence to SLAs.
• Lead and manage teams across sites.
• Foster client relationships and stakeholder communication.
• Ensure governance and risk controls.

Skills

Operations management

People leadership

Client relationship

Process improvement

Education

Bachelor's degree

Tools

MS Office

Job description

WNS Global Services, Inc. in the Philippines seeks a Sr. Operations Manager to drive delivery excellence and ensure SLAs are met across U.S.

Life & Annuity insurance processes. You will lead cross-functional teams, supervise performance, and implement process improvements to optimize service levels. The role emphasizes stakeholder management, risk governance, and strong people leadership, with hands-on collaboration with Training, Quality, and Transformation to deliver value for clients while