Customer Service Center Supervisor: Lead a High-Impact Team

LitePoint; Lapu-Lapu; On-site; PHP 350,000 - 550,000; Full time

Job summary

Teradyne is seeking an Administrative/Operations supervisor to lead a customer service team in the Philippines. You will oversee daily operations, ensure policy adherence, and drive performance against SLAs.

The role requires a 4-year degree, 2+ years in customer service, and proven people management, with strong English communication and reporting skills. Local candidates only; visa sponsorship is not offered.

Qualifications

• Bachelor's degree is required.
• At least 2 years of customer service experience.
• Demonstrated people-management experience.
• Excellent business communication skills (written and verbal).
• Proficiency with reports, business correspondence, and procedure manuals.

Responsibilities

• Supervise a team in accordance with policies and laws.
• Ensure adherence to policies and timely communications of items.
• Plan, assign, and direct work; conduct regular team meetings.
• Conduct performance appraisals in line with company standards.
• Monitor SLAs and ensure staffing meets volumes.
• Provide training and monitor agent performance; collaborate with CSC manager.

Skills

Customer service

People management

Written communication

MS Office

Education

Bachelor's degree

Tools

MS Excel

Word processing

Job description

Teradyne is seeking an Administrative/Operations supervisor to lead a customer service team in the Philippines. You will oversee daily operations, ensure policy adherence, and drive performance against SLAs.

The role requires a 4-year degree, 2+ years in customer service, and proven people management, with strong English communication and reporting skills. Local candidates only; visa sponsorship is not offered.