Bilingual Customer Service Rep (Mandarin/English)-On-site

3M

Taguig

On-site

PHP 335,000 - 469,000

Full time

14 days+

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Job summary

3M is recruiting for an on-site, full-time Customer Service-oriented role in Taguig, Philippines. The position expects a Bachelor’s degree and at least 1 year of related experience in customer service, supply chain, or IT, with proficiency in SAP and Salesforce. Strong attention to detail, analytical thinking, and ability to work independently are essential.

Mandarin and English fluency are required. Preferred candidates will have experience with CRM tools and MS Office, and flexibility for

Qualifications

Bachelor's degree required.
Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
Basic knowledge of customer service disciplines.
Familiar with SAP, Salesforce, portals, CRM tools.
Strong attention to detail and communication skills.
Able to adapt to new systems and processes.
Basic analytical and problem-solving skills.
Able to work independently with minimal supervision.

Responsibilities

Follows clearly defined procedures in customer service areas (Account Management, Upselling, Issue Resolution, Inquiries, Analytics).
Works independently; priorities defined with the manager/supervisor.
Provides guidance or training to peers within the same job level.
Handles inquiries of moderate scope and complexity with basic analytics.
Makes decisions using judgment for variations in conditions.