Customer Service Supervisor — Lead & Elevate Support

Rebisco; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Rebisco, a leading Filipino snack company, is seeking a Customer Service Supervisor to lead the customer service team in handling inquiries, complaints, and feedback. You will ensure timely, professional communication with customers and drive service quality improvements to boost satisfaction.

The role requires a Bachelor's degree in Business Administration, Supply Chain, or related field and 2–3 years experience in order management or customer service.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• At least 2-3 years of experience in Order Management, Customer Service, or Sales Operations.
• Excellent communication and leadership skills.
• Strong understanding of customer relations and service recovery.
• Skilled in customer service metric tools and service metrics reporting.
• Willing to be based in Novaliches.

Responsibilities

• Supervise the customer service team in handling inquiries, complaints, and feedback.
• Ensure timely and professional communication with customers and drive service quality improvements to enhance satisfaction.

Skills

Leadership

Communication

Customer service

Service recovery

Metrics reporting

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field

Job description

Rebisco, a leading Filipino snack company, is seeking a Customer Service Supervisor to lead the customer service team in handling inquiries, complaints, and feedback. You will ensure timely, professional communication with customers and drive service quality improvements to boost satisfaction.

The role requires a Bachelor's degree in Business Administration, Supply Chain, or related field and 2–3 years experience in order management or customer service.