Customer Service Supervisor

Rebisco; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Rebisco, a leading Filipino snack company, is seeking a Customer Service Supervisor to lead the customer service team in handling inquiries, complaints, and feedback. You will ensure timely, professional communication with customers and drive service quality improvements to boost satisfaction.

The role requires a Bachelor's degree in Business Administration, Supply Chain, or related field and 2–3 years experience in order management or customer service.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• At least 2-3 years of experience in Order Management, Customer Service, or Sales Operations.
• Excellent communication and leadership skills.
• Strong understanding of customer relations and service recovery.
• Skilled in customer service metric tools and service metrics reporting.
• Willing to be based in Novaliches.

Responsibilities

• Supervise the customer service team in handling inquiries, complaints, and feedback.
• Ensure timely and professional communication with customers and drive service quality improvements to enhance satisfaction.

Skills

Leadership

Communication

Customer service

Service recovery

Metrics reporting

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field

Job description

With more than six decades of heritage, Rebisco continues to lead in the Biscuit category and the Philippine snack food industry, while expanding into meals, food solutions, and new markets worldwide.

Starting out with the desire to make delicious snacks that every Filipino family can afford, we've continued to build our delightful future – staying true to our promise of providing well-loved products and sharing moments of delight across the nation through our impactful work in Education, Hunger and Wellness, Sports, the Arts and Entertainment.

Working at Rebisco is just as delightful as the delicious products we offer the world. We are searching for talented and innovative people to join us with the passion to learn, grow their career with purpose, and create a difference together as one team.

Role Overview:

Primary Function: We’re looking for a Customer Service Supervisor to join our team and make an impact by supervising our customer service team in handling inquiries, complaints, and feedback. In this role, you will ensure timely and professional communication with customers and drive service quality improvements to enhance satisfaction.

Job Qualifications:

• Bachelor’s degree in Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field
• At least 2-3 years of experience in Order Management, Customer Service, or Sales Operations
• Excellent communication and leadership skills
• Strong understanding of customer relations and service recovery
• Skilled in customer service metric tools and service metrics reporting
• Willing to be based in Novaliches

Why Join Us?

Rebisco’s strong position in the Fast-Moving Consumer Goods industry and steady expansion mean more room for you to learn, grow, and make a delightful difference. We offer opportunities for career advancement and personal growth, including:

• Performance and development planning
• Skills and leadership training
• Wellness programs
• A collaborative culture where you can make a positive impact