Customer Service Supervisor (Hotel101-Davao)

DoubleDragon Properties Corp.; Davao City; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

DoubleDragon Properties Corp.'s Hotel101-Davao is seeking a Customer Service Supervisor to oversee daily guest experiences, supervise front desk teams, and uphold the hotel’s service standards to delight guests. The ideal candidate holds a Bachelor's in Hospitality/Restaurant Management or related field, has 1–2 years in a supervisory role, and is proficient with MS Office and OPERA.

Excellent communication and organizational skills are essential to identify, reply to, and resolve guest concerns

Formación

• Bachelor's degree in Hospitality or related field.
• 1–2 years in a supervisory guest-service role.
• Knowledge of MS Office applications and OPERA system.
• Excellent communication, customer service, and organizational skills.

Responsabilidades

• Ensures overall guest experience meets and exceeds expectations on a daily basis.
• Identifies, plans, and resolves customer concerns and complaints.
• Ensures all guests feedback and concerns are replied to and resolved.
• Ensures staff adhere to hotel service standards and brand promise to delight guests.

Conocimientos

Customer service

Communication

Organizational skills

Educación

Hospitality/Restaurant Management degree

Herramientas

OPERA system

MS Office

Descripción del empleo

Customer Service Supervisor (Hotel101-Davao)

Qualifications:

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course

• At least 1-2 years work experience in the same role, or any relevant experience

• Knowledge in MS Office applications, OPERA system, and other relevant software

• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis

• Identifies, plans, and resolves customer concerns and complaints

• Ensures all guests feedback and concerns are replied to and resolved

• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.