Customer Service Supervisor

ExcelSource Multi-Purpose Coop; Parañaque; On-site; PHP 240,000 - 400,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Solo Parent Leave

Health Insurance & Wellness

Job summary

ExcelSource Multi-Purpose Coop seeks a Customer Service Supervisor to lead daily operations of the customer service team and ensure high-quality support in a fast-paced environment. You will oversee workflows and coordinate with cross-functional teams to maintain service excellence.

Responsibilities include training and mentoring staff, developing customer service policies, monitoring KPIs, analyzing data to drive improvements, and resolving escalated issues promptly and professionally.

Qualifications

• Strong leadership experience in customer service environments.
• Crisis management and conflict resolution abilities.
• Ability to analyze data and metrics to drive service improvements.
• Excellent written and verbal communication with customers and team.

Responsibilities

• Manage daily operations of the customer service team to ensure high-quality support.
• Train and mentor team members to enhance performance and customer satisfaction.
• Develop and implement customer service policies and procedures.
• Monitor KPIs to assess team effectiveness and customer feedback.
• Resolve escalated customer issues promptly and efficiently.

Skills

Leadership

Crisis management

Problem solving

Data analysis

Communication

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

• Maternity & Paternity Leave, Solo Parent Leave

Description

• Manage daily operations of the customer service team to ensure high-quality support.
• Train and mentor team members to enhance performance and customer satisfaction.
• Develop and implement customer service policies and procedures.
• Monitor key performance indicators (KPIs) to assess team effectiveness and customer feedback.
• Resolve escalated customer issues promptly and efficiently.

Requirements

• Job Title: Customer Service Supervisor
• Job Function: Account Supervisor
• Responsibilities and Duties: Strong understanding of customer service best practices and crisis management.
• Qualities and Traits: Excellent leadership and interpersonal skills with a focus on team development.
• Qualities and Traits: Exceptional problem-solving abilities and conflict resolution skills.
• Qualities and Traits: Ability to analyze data and metrics to drive improvements in service delivery.
• Qualities and Traits: Strong communication skills, both written and verbal, to liaise effectively with customers and team members.