Customer Service Team Leader

Starlight Business Consulting Services, Inc.; Baguio; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Health Insurance

HMO

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Starlight Business Consulting Services, Inc. is seeking a dedicated Customer Service Team Lead to guide and support our team. You will oversee day-to-day operations, ensure high customer satisfaction, and motivate the team to meet performance targets.

The role requires experience in BPO or call center customer service, with additional advantage for e-commerce, hardware, or software support exposure. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Experience leading a small customer service team in BPO/call center environments.
• Strong communication and interpersonal skills required.
• Ability to motivate and develop team performance in fast-paced settings.

Responsibilities

• Lead a small team to handle customer inquiries, orders, and after-sales support.
• Assist supervisor with team management and training.
• Deliver training sessions and encourage skill development.

Skills

Team leadership

Customer service

Training & coaching

Communication

Conflict resolution

Tools

Call center software

Job description

Insurance Health & Wellness

Health Insurance, HMO

Maternity & Paternity Leave, Sick Leave, Vacation Leave

We are looking for a dedicated and proactiveCustomer Service Team Leaderto guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.

• Lead a small team to handle customer inquiries, order issues, and after-sales support.
• Assist the supervisor with team management and training.
• Deliver training sessions and encourage continuous skill development.
• Collaborate with management to implement service improvements and processes.
• Experience in BPO or call center customer service.
• E-commerce, hardware, or software support experience is a plus."
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.

English Language Customer Service Interpersonal Skills Account Management Technical Skills Call Centre

HR Officer Starlight Business Consulting Services, Inc.