Customer Service Specialist

Abbott; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Abbott Philippines in Taguig City seeks a Customer Service Specialist (ADPI) to ensure accurate processing of customer orders and manage related activities, including returns, credits, escalations, and SLA adherence.

You will work with SAP ERP, Esker, and Salesforce, coordinating with Master Data, Purchasing, Finance, Sales & Marketing, and Distribution Centers. The role requires 1–2 years of relevant experience and willingness to night shift.

Qualifications

• At least 1–2 years of relevant experience in customer service, order management, data entry, or a related field.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong keyboarding, typing, and data entry skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent professional communication skills.
• Willingness to work on a night shift schedule.

Responsibilities

• Process customer purchase orders accurately and efficiently via Fax, email, Esker, EDI, Salesforce.
• Ensure accuracy of all sales order data in SAP ERP.
• Monitor and manage order workflows for timely completion.
• Handle incoming requests through shared mailboxes and respond professionally with timely follow-ups.
• Build and maintain strong relationships with internal and external customers.
• Investigate and resolve order-related issues across Esker, SAP, and Salesforce.

Skills

Customer service

Order management

Data entry

Communication skills

Night shift readiness

Tools

SAP ERP

Esker

Salesforce

Microsoft Office

SharePoint

Job description

Location Philippines - Taguig City Category Customer & Technical Support

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Customer Service Specialist (ADPI), you will play a critical role in ensuring the accurate and timely processing of customer purchase orders. You will manage order-related activities, including returns, credits, escalations, error resolution, and allocations while maintaining compliance with established procedures and Service Level Agreements (SLAs).

What You’ll Do

• Process customer purchase orders accurately and efficiently through: Fax and email orders via Esker (fax automation solution) EDI (Electronic Data Interchange) Salesforce.com (CRM)
• Ensure the accuracy and integrity of all sales order data entered into SAP ERP.
• Monitor and manage order workflows, ensuring timely completion and resolution.
• Manage incoming requests through shared functional mailboxes.
• Respond to inquiries professionally, providing accurate information and timely follow-ups.
• Build and maintain strong relationships with internal and external customers.
• Investigate and resolve order-related issues across Esker, SAP, and Salesforce platforms.
• Handle returns, credits, allocations, and other order concerns.
• Escalate complex issues to Subject Matter Experts (SMEs) or Team Leads/Supervisors when necessary.
• Partner with departments including: Master Data Purchasing Finance Sales & Marketing Distribution Centers
• Support process improvements and identify opportunities for operational efficiencies.
• Generate operational reports such as: Open Orders Billing Blocks Error Trending Reports
• Execute assigned projects and tasks.
• Adhere to Quality System requirements and business guidelines.
• Support Sarbanes-Oxley (SOX) compliance initiatives.
• Maintain proficiency in Abbott systems, including SAP, Esker, Agile, Metro, LERN, and SharePoint.
• Perform additional duties as assigned.

Requirements

• At least 1–2 years of relevant experience in customer service, order management, data entry, or a related field.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong keyboarding, typing, and data entry skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent professional communication skills.
• Willingness to work on a night shift schedule.

Preferred Qualifications

• Experience working with SAP or other ERP systems.
• Background in order processing, customer operations, or shared services environments.
• Detail-Oriented
• Customer Focus
• Functional & Technical Expertise
• Problem-Solving Skills
• Results-Driven Mindset
• Professionalism

Location

This position is based in Philippines.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Location Philippines - Taguig City Category Customer & Technical Support

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our rapi

Location Philippines - Taguig City Category Customer & Technical Support

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which prov

Location Philippines - Taguig City Category Customer & Technical Support

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Our Poin

Job Id 31165386 LocationPhilippines - Taguig City Medical surveillance Not Applicable Division RMDx Rapid and Molecular Diagnostics Travel Not specified Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

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An Equal Opportunity Employer
Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.
EEO (ENGLISH) EEO (SPANISH) PAY TRANSPARENCY NONDISCRIMINATION PROVISION
We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail].
Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.