Inside Sales Representative

Thornton Tomasetti; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Abbott Philippines in Taguig is seeking an Inside Sales Representative to manage a portfolio of about 1,500 accounts under $299k annual revenue, delivering high-touch customer engagement and identifying growth opportunities.

You will support customers through proper service routing, qualify opportunities, maintain a minimum of 16 daily contacts, and document activities in CRM to ensure accurate pipeline visibility and territory planning.

Qualifications

• Experience in inside sales, account management, or customer-facing roles preferred.
• Strong communication and active listening skills.
• Ability to engage high-volume accounts while applying strategic sales methods.
• Competence with CRM systems and digital outreach tools.

Responsibilities

• Manage a book of approximately 1,500 existing accounts under $299,000 annual revenue.
• Identify cross-sell and upsell opportunities through relationship-building and discovery.
• Maintain a regular cadence of customer engagements with 16+ contacts daily.
• Document activities in CRM to ensure pipeline visibility and accuracy.
• Support customers with proper service routing and timely follow-ups.

Skills

Strong communication

Active listening

High-volume account handling

Strategic sales methods

Tools

CRM systems

Digital outreach tools

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Inside Sales Representative, you will be responsible for managing and nurturing a high-volume portfolio of approximately 1,500 existing accounts with annual revenue under $299,000. This role focuses on delivering high-touch customer engagement, identifying growth opportunities, and strengthening long-term relationships. As a pivotal part of the sales organization, the Inside Sales Representative proactively supports customer needs, ensures proper service routing, and uncovers commercial opportunities that drive incremental revenue and overall account health.

What You'll Do

Customer Portfolio Management

Manage, retain, and engage a book of business consisting of approximately 1,500 existing accounts under $299,000 annual revenue. Conduct proactive outreach to customers to review account activity, understand needs, and maintain consistent engagement. Ensure customers are appropriately connected to the correct service or support channel, providing guidance and seamless handoffs. Deliver high-touch support, ensuring customers feel valued, informed, and supported in maximizing their product or service portfolio.

Sales Growth & Opportunity Identification

Identify cross-sell and upsell opportunities through relationship-building, account insights, and need-based discovery. Utilize value-based selling techniques to transition conversations from service-related topics to strategic growth opportunities. Qualify opportunities and move them through the sales funnel, contributing to territory revenue targets. Review customer portfolios regularly to identify whitespace opportunities and unmet needs.

Engagement & Relationship Building

Maintain a regular cadence of customer engagements with a minimum of 16 customer contacts daily. Build trust-based relationships that support loyalty, retention, and long-term revenue stability. Communicate proactively about product updates, value propositions, and relevant solutions aligned with customer business needs.

Sales Process & Funnel Management

Contribute to a healthy and predictable sales funnel with high-quality opportunities at each stage. Monitor funnel metrics, including value, conversion rates, stage distribution, and cycle velocity. Develop and maintain a territory business plan in alignment with the Inside Sales Manager. Document all activities using CRM tools to ensure accuracy and visibility of customer interactions and pipeline status.

Sales Evolution & Training Requirements

Master call scripts, conversation frameworks, and messaging sequences. Apply value-based selling techniques to shift service conversations into commercial opportunities. Develop capabilities in objection handling, opportunity identification, and funnel progression. Effectively guide customer conversations while ensuring appropriate support channel routing.

Key Performance Indicators (KPIs)

• Customer Engagement: 16+ customer contacts per day
• Revenue Goal: $34.8MM annual target (aligned to plan)
• E-Cup Goal: In alignment with annual business objectives
• Funnel Value: Meeting or exceeding target expectations
• Funnel Health: Strong conversion rates, stage balance, and opportunity quality
• Velocity: Speed and efficiency in progressing opportunities through the pipeline
• Territory Business Plan: Alignment with and contribution to the Manager's strategic direction
• Sales Incentive: Eligible for performance-based sales incentives

Requirements

Experience in inside sales, account management, or customer-facing roles preferred Strong communication and active listening skills Ability to engage high-volume accounts while applying strategic sales methods Competence with CRM systems and digital outreach tools Ability to manage competing priorities in a fast-paced environment

Location

This position is based in Philippines. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. Provide your feedback on BizChat

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: TOX ARDx Toxicology LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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