Customer Service Specialist — Hybrid, Flexible Hours & Perks

Woolworths Group International; Metro Manila; Hybrid; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Mentoring & Training

Sick Leave

Vacation Leave

Flexible Work

Health Insurance

Job summary

Woolworths Group is Australia’s largest retailer, committed to delivering exceptional customer experiences across its marketplace. Join us as a Customer Service Agent to support customers via live chat, email, and phone, driving positive transactions and timely resolutions.

You’ll work on onboarding processes and benefit from mentoring, flexible work arrangements, and health coverage as part of a diverse, inclusive team focused on continuous improvement.

Qualifications

• Proven experience in a customer service role, preferably in e-commerce.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Adaptable and resilient under pressure.

Responsibilities

• Handle multi-channel customer inquiries via live chat, messaging, email and phone.
• Assist with order status, tracking, cancellations, modifications and returns.
• Troubleshoot issues to achieve first contact resolution and escalate complex problems as needed.
• Meet or exceed individual and team KPIs while expanding product knowledge.

Tools

Zendesk

Job description

Woolworths Group is Australia’s largest retailer, committed to delivering exceptional customer experiences across its marketplace. Join us as a Customer Service Agent to support customers via live chat, email, and phone, driving positive transactions and timely resolutions.

You’ll work on onboarding processes and benefit from mentoring, flexible work arrangements, and health coverage as part of a diverse, inclusive team focused on continuous improvement.