Customer Service Consultant

Virtual Staff 365

Philippines

Remote

PHP 335,000 - 670,000

Full time

8 days ago

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Benefits offered by this job

Work from home

Australian hours

Full-time

HMO

Annual leave

Adhoc bonus

Job summary

Virtual Staff 365 is seeking a Customer Service Consultant to provide remote support for an Australian mobile self-storage provider. The role focuses on handling inbound/outbound calls, live chat, and email support, with a mandatory training period and a permanent Saturday shift after training.

The position emphasizes strong English communication, problem-solving, and reliability, with a permanent work-from-home setup and Australian hours.

Qualifications

Proven experience in customer service or administrative roles handling inbound calls, email support and online chat.
Strong phone handling and clear spoken English.
Professional written English for live chat and email support.

Responsibilities

Liaise with customers via phone, online chat, and email to deliver exceptional service.
Handle high volumes of inbound calls and customer enquiries promptly and professionally.
Resolve customer issues effectively while maintaining composure under pressure.
Conduct outbound calls to follow up with customers and provide updates.
Maintain a positive, empathetic, and professional attitude across every interaction.
Assist customers with processing payments using payment management tools and support day-to-day logistics and bookings.

Skills

Customer service

Phone handling

English communication

Multitasking

Attention to detail

Professional written English

Tools

Podium

Payment processing apps

Job description

Customer Service Consultant

Company : Virtual Staff 365 Job Type : Full Time Remote / Work from Home

Job Description - Customer Service Consultant

Description

Our client is a leading Australian mobile self‑storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather‑proof storage modules directly to customer doors. Their focus is on creating smooth, stress‑free moving and storage experiences for clients across Australia.

Job Responsibilities

Customer Support & Enquiry Management

Liaise with customers via phone, online chat, and email to deliver exceptional service
Handle high volumes of inbound calls and customer enquiries promptly and professionally
Resolve customer issues effectively while maintaining composure under pressure
Conduct outbound calls to follow up with customers and provide updates
Maintain a positive, empathetic, and professional attitude across every interaction

Logistics & Payment Processing

Assist customers with processing payments using payment management tools
Support day‑to‑day operational logistics and booking schedules
Operate and manage customer enquiries through online chat systems
Collaborate with internal teams to ensure seamless service delivery

Work Schedule

Initial training roster is Monday‑Friday Australian Working Hours
Training period runs for a minimum of 1 month until competency is assessed
Permanent roster post‑training includes mandatory Saturday shifts with a weekday rostered day off

Requirements

Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
Strong conversational ability and phone‑handling experience
Professional written English skills for live chat and email support
High level of verbal English proficiency with a clear telephone manner
Exceptional problem‑solving skills and the ability to multitask effectively
High attention to detail, strong reliability, and excellent punctuality
Full commitment to working permanent Saturday shifts as part of the post‑training schedule

Nice-to-Have Skills