Customer Service Representative (WFO)

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Employee Share Units program

Cloudstaff Dream Points

Health and life insurance on day 16 (1

Health and life insurance on day 16 (1

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Service Representative in Angeles City to support US and AU clients. You will handle inquiries, resolve issues, and maintain accurate records across channels, while staying empathetic and professional.

Applicants should be fluent in English, comfortable with weekend coverage and rotating shifts (Morning, Mid, Night). Knowledge of Zendesk or similar CRM is a plus, and the role offers growth opportunities within the company.

Qualifications

• Weekend coverage is required.
• Willing to work rotating shifts (Morning, Mid, Night).
• Excellent spoken and written English.
• Experience with US or AU clients preferred.
• Knowledge of Zendesk or similar CRM is a plus.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to inquiries across channels.
• Resolve customer complaints and document interactions.
• Know products to answer questions accurately.
• Process requests and keep records of interactions.
• Collaborate with colleagues and provide service feedback.
• Aim to ensure customer satisfaction and professional support.

Skills

Weekend availability

Shifts flexibility

English proficiency

US & AU clients experience

Tools

Zendesk

Job description

Job Description

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries. Communicatingwith customers through various channels.
• Acknowledging and resolving customer complaints. Knowing our products insideand out so that you can answerquestions.
• Processing requests, forms, and applications. Keeping records of customer interactions, transactions, comments, and complaints.
• Communicatingand coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

Qualifications and Requirements

• Open to weekend coverage
• Open to work different shifts ( Morning, Mid, Nightshift)
• Great spoken and written English
• History of working with US & AU clients preferred
• Knowledge of Zendesk or other CRM/ticket management tools is an advantage

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals