eCommerce Operations Specialist

Woolworths Group International; Pasig; Hybrid; PHP 3,795,000 - 5,357,000; Full time

Benefits offered by this job

Hybrid work environment

Premium health insurance coverage

Generous sick and vacation leave

Flexible approach to work

Job summary

Woolworths Group is seeking an experienced E-commerce Operations Specialist to join Woolworths Market Plus (WMP) teams in a hybrid work environment. The role supports day-to-day operations, vendor coordination, inventory, and expansion of seller programs across our marketplaces.

You will collaborate with vendors, internal buyers, 3PL partners, and finance teams to ensure seamless processes and data integrity.

Qualifications

• Experience in e-commerce, marketplaces, or general operations.
• Strong data-focused skills and proficiency with Excel and Google Suite.
• Clear written and verbal communication with internal teams, vendors and sellers.

Responsibilities

• Coordinate vendor details, SKU creation and PO lifecycles with high data integrity.
• Monitor stock movements, ASNs and inventory receiving with 3PL and vendors.
• Reconcile ERP inventory with 3PL data and resolve discrepancies.
• Track order flow across marketplaces to ensure timely dispatch.
• Investigate delays and bottlenecks using data analytics.
• Communicate status updates with operations leadership and customer service.
• Ensure seller compliance with marketplace policies and improve performance.
• Collaborate to coach sellers and drive growth across platforms.

Skills

ERP systems (Netsuite)

Excel

Google Suite

Data analysis

Communication skills

Time management

Autonomy

Problem-solving

Hybrid work environment

Tools

Netsuite

Job description

Woolworths Group (Australia and New Zealand’s largest retailer) launched Woolworths Market Plus (WMP) in October 2023. WMP is the coming together of two businesses (BigW Market & Everyday Market).

WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces. A curated customer destination, bringing together a trusted ecosystem comprising three core banners: Everyday Market and BIG W Market. We have grown in the last year and now operate primarily across three hub locations: Manila, Melbourne & Sydney.

About the Role

Woolworths Market Plus (WMP) is a curated customer destination and dynamic platform for businesses to sell and manage products across Woolworths Group Marketplaces.

We are looking for a dedicated and highly organised individual to join us as an eCommerce Operations Specialist. This role provides comprehensive general operational support for WMP across our commercial business, seller operation functions and new initiatives.

As the eCommerce Operations Specialist, you will be a vital conduit between vendors, our internal buying and finance teams, 3PL partners, and our seller base. You will ensure seamless day-to-day operations, nurture seller relationships, and actively contribute to the roll‑out of new strategic operational programs.

What You'll Do

Commercial Operations & Inventory Management

• Manage vendor details, SKU creation and purchase order lifecycles to maintain high data integrity.
• Coordinate stock movements, ASNs, and inventory receiving with 3PL warehouses, vendors and internal buyers.
• Reconcile ERP inventory levels against 3PL warehouse data, processing adjustments and resolving discrepancies.
• Monitor sales order flow across marketplace channels into ERP and 3PL systems to ensure timely dispatch.
• Proactively investigate and resolve order delays or fulfillment bottlenecks using data analytics.
• Partner with Customer Service and Operations leadership to communicate status updates and elevate complex issues.
• Ensure seller compliance with marketplace policies while proactively addressing order fulfillment delays.
• Collaborate with internal teams to coach sellers, improve performance metrics and support seller growth.

Continuous Improvement & Operational Initiatives

• Support the rollout and execution of new WMP operational initiatives across commercial business units.
• Analyse operational data to identify process bottlenecks and implement ongoing workflow enhancements.

What you'll bring

• Prior experience in e-commerce, marketplaces, or general operations is highly regarded. Experience with ERP systems (like Netsuite) is highly advantageous.
• Highly analytical and data-focused. Intermediate to Advanced skills in Microsoft Excel and Google Suite. An understanding of technical requirements surrounding e-commerce marketplaces is a strong plus.
• Strong written and verbal communication skills. Ability to clearly diagnose and explain complex problems to internal teams, external vendors, and sellers.
• Careful organisation and time management skills. You must be able to work to strict deadlines, take initiative, and operate with a high degree of autonomy.
• Strong problem-solving ability with a "can-do" attitude. High attention to detail is a must.
• Ability to work in a hybrid work environment

What you'll experience

• Be a part of Australia's largest retailer
• Constant mentoring and training provided
• Generous sick and vacation leave
• A flexible approach to work
• Premium health insurance coverage

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.