Healthcare Insurance Support Specialist Onsite Cebu

Cognizant Softvision, LLC; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cognizant Softvision, LLC in Cebu City is seeking a detail-oriented Healthcare Insurance Support Specialist to assist customers, claimants, providers, and carriers with policy information, claims processing, and service inquiries.

The role requires accurate documentation, confidentiality, and compliance across multiple systems; onsite work at Skyrise Building 4, Cebu IT Park, with rotating shifts including weekends.

Qualifications

• Senior High School Graduate.
• At least 18 months of BPO experience, including a minimum of 1 year of healthcare account experience required.
• Strong English communication skills, both verbal and written.
• Willing to work onsite at Skyrise Building 4, Cebu IT Park, Cebu City.
• Amenable to working in a shifting schedule, including weekends and holidays, if required.

Responsibilities

• Handle customer inquiries from claimants, providers, and insurance carriers via phone and email.
• Provide policy, claims, and service information while resolving customer concerns.
• Gather, review, and document information to support claims, underwriting, and policy processing.
• Conduct client assessments and coordinate services with relevant stakeholders.
• Update records, maintain accurate documentation, and process transactions across multiple systems.
• Perform quality assurance checks and ensure compliance with service and performance standards.

Skills

English communication

Customer service

Attention to detail

Multitasking

Education

Senior High School

Job description

Cognizant Softvision, LLC in Cebu City is seeking a detail-oriented Healthcare Insurance Support Specialist to assist customers, claimants, providers, and carriers with policy information, claims processing, and service inquiries.

The role requires accurate documentation, confidentiality, and compliance across multiple systems; onsite work at Skyrise Building 4, Cebu IT Park, with rotating shifts including weekends.