Healthcare Associate L1 1

Wipro Technologies; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Wipro Philippines Inc invites you to join as a Customer Service Representative. You will be the first point of contact for customers, handling calls and resolving inquiries with professionalism.

The role emphasizes empathy, product knowledge, accurate documentation, and meeting KPIs, with a focus on delivering a positive caller experience in a fast-paced, shift-based environment. We value inclusivity and provide opportunities for growth, while maintaining a supportive culture that treats clients

Qualifications

• High School graduate or K12 graduate.
• Minimum 6 months of customer service experience.
• Strong verbal and written communication skills.
• Excellent listening skills.
• Ability to handle customer inquiries professionally.
• Good problem-solving and analytical skills.
• Proficient in basic computer applications and typing.
• Ability to work in a fast-paced environment.
• Willingness to work in shifting schedules.

Responsibilities

• Actively listen to understand customer needs and demonstrate empathy.
• Maintain comprehensive knowledge of client offerings to provide informed assistance.
• Punctually resolve issues while maintaining professionalism.
• Accurately document customer interactions and maintain detailed records in call-tracking systems.
• Meet and exceed KPIs to contribute to service excellence.
• Engage in continuous improvement to enhance customer satisfaction and performance.

Skills

Active Listening

Product Knowledge

Call Management

Documentation

KPI Awareness

Continuous Improvement

Education

High School Diploma / K-12 Graduate

Tools

CRM Software

Call Tracking Systems

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Join Wipro Philippines Inc as a Customer Service Representative!

As a critical member of our team, you will be the first point of contact for our customers. Your role will involve professionally managing incoming calls, where you will resolve customer inquiries and issues efficiently. We are looking for individuals who are not just problem solvers but also passionate communicators dedicated to fostering a positive experience for every caller.

Your responsibilities will encompass:

• Active Listening:Attentively understand customer needs and demonstrate empathy to build genuine connections.
• Product Knowledge: Maintain a comprehensive understanding of our client’s offerings to provide informed assistance.
• Call Management:Punctually resolve issues while maintaining a professional demeanor, ensuring that every interaction is pleasant.
• Documentation: Accurately document customer interactions and maintain detailed records in our call tracking systems.
• Performance Goals: Meet and exceed contractual Key Performance Indicators (KPIs) to contribute to the overall service excellence.
• Continuous Improvement: Engage in activities aimed at enhancing customer satisfaction and operational performance

Qualifications:

• At least High School Graduate/K12 Graduate
• Min. of 6 mons of customer service experience
• Strong verbal and written communication skills
• Excellent listening skills
• Ability to handle customer inquiries and complaints professionally
• Good problem‑solving and analytical skills
• Proficiency in basic computer applications and typing
• Ability to work in a fast‑paced environment
• Willingness to work in shifting schedules

Key Competencies Required:

• Client Centricity: Ability to prioritize the customers needs and advocate for their interests.
• Passion for Results: A drive to achieve measurable outcomes and continually improve performance.
• Execution Excellence: Consistently deliver high‑quality results through effective planning and execution.
• Collaborative Working: Foster a team‑oriented environment to maximize group effectiveness.
• Learning Agility: Demonstrate a commitment to personal and professional growth in a dynamic workspace.
• Problem Solving & Decision Making: Navigate complex scenarios with thoughtful solutions that benefit both the customer and the company.
• Effective Communication: Convey ideas clearly and persuasively, ensuring mutual understanding in all interactions.

About Wipro Philippines Inc:

We are a forefront player in the business process services sector with a commitment to transforming businesses through technology and innovation. Our inclusive culture fosters creativity and encourages our employees to shape their own career paths while developing skills that align with future trends.

By joining us, you will be part of a passionate team dedicated to delivering outstanding service and solutions that change the way our clients operate. At Wipro, we value both our employees and the clients we serve, ensuring that we work tirelessly to create meaningful experiences.

Internal Description:

Reinvent your world at Wipro! We are on a mission to lead in digital transformation while keeping a strong focus on our people. As a Customer Service Representative, you are essential to our strategy and success.

We invite applicants from all backgrounds, especially encouraging individuals with disabilities to apply, as we believe diversity drives innovation and creativity within our organization.

Reinvent your world.We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.