Multichannel Banking Specialist – 24/7 Customer Care

Security Bank; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Security Bank is seeking a Better Banking Specialist in Makati to deliver service excellence across inbound/outbound calls, email, chat and social media with 24x7 support. You will handle service inquiries across products including CASA, loans, cards, and online banking, resolve issues, and assist with cross-sell opportunities while maintaining quality standards in a multi-channel environment.

On-site at Ayala, Makati Head Office with shifting schedules.

Qualifications

• Bachelor’s Degree in any field.
• With at least 1 year of Contact Center experience.
• Able to multi-task and manage various types of client's interactions.
• Good oral and written communications; Can manage or de-escalate challenging interactions
• Effective communication and listening skills.
• Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals.
• Willing to work on premise in Ayala, Makati Head Office.
• Willing to work on a shifting schedule (24x7), Holidays and weekends.
• Fresh graduates are encouraged to apply.

Responsibilities

• Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
• Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), Security Bank Online, Credit cards and all other products supported by the contact center.
• Answer/accomplish emails and/or other correspondences where required
• Conduct cross or upsell of various bank products based required portfolio sales delivery
• Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.

Skills

Contact Center

Communication Skills

Voice & Non-Voice

Upselling Skills

Multi-tasking

Education

Bachelor's Degree

Job description

Security Bank is seeking a Better Banking Specialist in Makati to deliver service excellence across inbound/outbound calls, email, chat and social media with 24x7 support. You will handle service inquiries across products including CASA, loans, cards, and online banking, resolve issues, and assist with cross-sell opportunities while maintaining quality standards in a multi-channel environment.

On-site at Ayala, Makati Head Office with shifting schedules.