Customer Service Specialist (Apron)
GMP Technologies
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Benefits offered by this job
Job summary
GMP Technologies is seeking a Customer Service Specialist (Apron) to assist passengers with mishandled and damaged baggage at the airport. You will handle arrival claims, trace baggage, and respond to hotline inquiries. The role involves a 6-day rotating shift and on-site work at the airport.
Applicants should have GCE N/O levels (or equivalent) and demonstrate professionalism, patience, and a people-first attitude. Staff transport is provided for late-night shifts.
Qualifications
- Trace mishandled baggage and keep passengers informed of tracing status.
- Attend passengers' arrival claims with mishandled/damaged baggage.
- Answer hotline calls on baggage matters.
- Comfortable with shift work.
- Professional, patient, people-first attitude.
- Meets 4 GCE N level credits or 3 GCE O level passes or equivalent.
Responsibilities
- Attend to passengers at arrival claims with mishandled and damaged baggage.
- Raise reports of mishandled and damaged bags as per airline procedures.
- Trace mishandled baggage and update passengers on status.
- Handle hotline inquiries related to baggage matters.
Skills
Education
Job description
Position: Customer Care Specialist
Work Week & Shift: 6 days, rotating shift
Location: Airport
You will attend to passengers at arrival claims with mishandled and damaged baggage.
Raise reports of mishandled and damaged bags, in according to the various airline
Trace mishandled baggage and keep passengers informed of the tracing status
Assist passengers with odd size bags
Answer hotline calls on baggage matters
Possess 4 GCE N level credits / 3 GCE O level passes or equivalent
Professionalism, Patience and a "People-first" attitude
Comfortable with shift work
$1700, excluding shift allowance(average $2xX) and OT.
Staff transport will be provided for candidates working beyond midnight.
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