Airport Baggage Support Specialist

GMP Technologies; Airport; On-site; PHP 1,012,000 - 1,369,000; Full time

Benefits offered by this job

Staff transport provided

Job summary

GMP Technologies is seeking a Customer Service Specialist (Apron) to assist passengers with mishandled and damaged baggage at the airport. You will handle arrival claims, trace baggage, and respond to hotline inquiries. The role involves a 6-day rotating shift and on-site work at the airport.

Applicants should have GCE N/O levels (or equivalent) and demonstrate professionalism, patience, and a people-first attitude. Staff transport is provided for late-night shifts.

Qualifications

• Trace mishandled baggage and keep passengers informed of tracing status.
• Attend passengers' arrival claims with mishandled/damaged baggage.
• Answer hotline calls on baggage matters.
• Comfortable with shift work.
• Professional, patient, people-first attitude.
• Meets 4 GCE N level credits or 3 GCE O level passes or equivalent.

Responsibilities

• Attend to passengers at arrival claims with mishandled and damaged baggage.
• Raise reports of mishandled and damaged bags as per airline procedures.
• Trace mishandled baggage and update passengers on status.
• Handle hotline inquiries related to baggage matters.

Skills

Customer service

Communication

Patience

Shift work

Baggage tracing

Education

GCE N/O level equivalent

Job description

GMP Technologies is seeking a Customer Service Specialist (Apron) to assist passengers with mishandled and damaged baggage at the airport. You will handle arrival claims, trace baggage, and respond to hotline inquiries. The role involves a 6-day rotating shift and on-site work at the airport.

Applicants should have GCE N/O levels (or equivalent) and demonstrate professionalism, patience, and a people-first attitude. Staff transport is provided for late-night shifts.