Customer Service Specialist - Accounts & Scheduling

Magellan Solutions; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company is seeking a Customer Service Representative in Mandaluyong, Philippines. Responsibilities include handling customer orders online, answering concerns, and managing appointments. Ideal candidates will possess strong communication skills, be able to multitask, and have customer service experience. A pleasing personality and good attendance record are musts. A degree or two years of college is preferred.

Qualifications

• Excellent oral and written communication skills are essential.
• Must possess good thought processes and customer service experience.
• Pleasing personality and good attendance record required if ex-agent.

Responsibilities

• Handles customer orders online and answers customer concerns.
• Schedules appointments and manages customer accounts.
• Performs message handling and books reservations.

Skills

Oral and written communication skills

Ability to multitask

Ability to learn processes

Managing Target AHT

Education

Degree Holder or 2 years of college

Job description

A customer service company is seeking a Customer Service Representative in Mandaluyong, Philippines. Responsibilities include handling customer orders online, answering concerns, and managing appointments. Ideal candidates will possess strong communication skills, be able to multitask, and have customer service experience. A pleasing personality and good attendance record are musts. A degree or two years of college is preferred.