Customer Service & Scheduling Coordinator

F5 Hiring – Global Talent; Philippines; Remote; PHP 279,000 - 424,000; Full time

Job summary

F5 Global Talent is hiring a Customer Service & Scheduling Coordinator to support a U.S. landscaping and outdoor-services company. You’ll be the main point of contact between customers and field crews—answering calls and emails, scheduling jobs, and ensuring seamless communication from start to finish.

This is a full-time, remote role for candidates based in the Philippines, working U.S. business hours.

Qualifications

• Experience in customer service, scheduling, dispatch, operations coordination, or a similar role.
• Excellent spoken and written English.
• Strong, professional phone communication skills.
• Experience scheduling appointments or coordinating field teams.
• Strong organization and attention to detail.
• Confidence handling customer concerns and complaints.
• Good problem-solving and follow-through.
• Comfortable working with CRM, scheduling, or service-management software.
• Ability to maintain accurate records and job information.
• Ability to work independently with minimal supervision.
• Based in the Philippines.
• Availability to work U.S. business hours.

Responsibilities

• Answer incoming customer calls, emails, inquiries, and complaints professionally.
• Manage and document customer service requests.
• Translate customer needs into clear instructions for field crews.
• Coordinate crew schedules and service appointments.
• Confirm appointments and communicate delays or schedule changes.
• Follow up with customers after jobs are completed.
• Prepare accurate job and invoice information for the billing team.
• Maintain customer records, job statuses, and operational details in LMN.
• Coordinate between customers, field crews, and internal teams.
• Make sure every customer issue is followed through to resolution.

Skills

Customer service

Scheduling

Dispatch

CRM software

English communication

Tools

LMN (Landscape Management Software)

CRM software

Job description

F5 Global Talent is hiring a Customer Service & Scheduling Coordinator to support a growing U.S. landscaping and outdoor-services company.

You’ll be the main point of contact between customers and field crews — answering calls and emails, handling service requests, scheduling jobs, communicating changes, following up after work is completed, and making sure nothing falls through the cracks.

This is more than a basic customer-service role. You’ll help keep daily field operations organized while giving customers a professional, responsive experience from first contact through job completion.

This is a full-time, remote role for candidates based in the Philippines, working U.S. business hours.

WHAT YOU’LL DO

• Answer incoming customer calls, emails, inquiries, and complaints professionally
• Manage and document customer service requests
• Translate customer needs into clear instructions for field crews
• Coordinate crew schedules and service appointments
• Confirm appointments and communicate delays or schedule changes
• Follow up with customers after jobs are completed
• Prepare accurate job and invoice information for the billing team
• Maintain customer records, job statuses, and operational details in LMN
• Coordinate between customers, field crews, and internal teams
• Make sure every customer issue is followed through to resolution

WHAT WE’RE LOOKING FOR

• Experience in customer service, scheduling, dispatch, operations coordination, or a similar role
• Excellent spoken and written English
• Strong, professional phone communication skills
• Experience scheduling appointments or coordinating field teams
• Strong organization and attention to detail
• Confidence handling customer concerns and complaints
• Good problem-solving and follow-through
• Comfortable working with CRM, scheduling, or service-management software
• Ability to maintain accurate records and job information
• Ability to work independently with minimal supervision
• Based in the Philippines
• Availability to work U.S. business hours

NICE TO HAVE

• Landscaping, lawn-care, gardening, property-maintenance, or home-services experience
• Experience coordinating technicians, crews, or contractors
• Familiarity with landscaping or field-service workflows
• Experience preparing invoice or billing information
• LMN (Landscape Management Software) experience — training will be provided

ABOUT F5 GLOBAL TALENT

F5 Global Talent connects experienced professionals with leading U.S. companies for full-time, long-term remote roles.

We are the direct employer and provide payroll, equipment, HR support, and ongoing support throughout the engagement.