Customer Service & Sales Support VA

Strategic Assistant Staffing; Philippines; Remote; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Meal allowance

Night differential (10%)

HMO after 1 year

Job summary

Strategic Assistant Staffing in the Philippines is seeking a highly organized Customer Service & Sales Support Virtual Assistant to join our team. The role emphasizes engaging with leads and clients through text, email, calls, and social media, while performing administrative tasks and CRM logging.

The ideal candidate has 3+ years in customer service and sales, excellent English, and the ability to nurture relationships to support conversions.

Qualifications

• Minimum of 3 years in customer service and sales focused on engagement across channels (text, email, calls, social).
• Tech-savvy with willingness to learn new tools and workflows.

Responsibilities

• Engage with leads and clients via text, email, calls, and social media to nurture relationships and drive conversions.
• Handle inbound/outbound calls for lead follow-up and appointment confirmations.
• Conduct follow-up sequences and manage appointment confirmations to support lead conversion.
• Log all interactions in the CRM to maintain accurate records.

Skills

Customer service

Sales

Lead generation

Tools

CRM system

Job description

Customer Service & Sales Support VA

Compensation & Benefits

• Employment Type: Full-Time
• Hours: 40 hours per week
• Total Compensation Package: ₱40,000
• Basic Pay: ₱30,000
• Meal Allowance: ₱3,000
• Utility Allowance: ₱4,000
• Perfect Attendance Bonus: ₱2,000
• Night Differential: Ten percent (10%), as applicable
• Benefits: Government-mandated benefits and HMO coverage after one (1) year of employment.

Job Summary

We are looking for a highly organized, disciplined, and process-driven Customer Service & Sales Support Virtual Assistant to join our team. The ideal candidate will have a strong background in administrative support, exceptional communication skills, and a proven ability to engage with leads and clients through various channels. This role will involve primarily administrative tasks, social media engagement, lead generation, and also calls.

Responsibilities

• Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions.
• Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation.
• Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts.
• Log all interactions accurately within the CRM system to maintain seamless records.
• Support social media engagement by creating and managing posts, responding to comments, and increasing online presence.
• Maintain professionalism and consistency in tone when communicating via text, email, and phone.
• Adapt quickly to studio-specific tools and workflows, contributing to the studio's outreach and conversion KPIs.

Qualifications

• Minimum of 3 years of experience in customer service roles and sales roles with a focus on engagement through various channels: text, call, email, and different social media platforms.
• Complete training is provided as long as you are techy and a fast learner.
• Excellent spoken and written English with a clear, professional communication style.
• Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging.
• Familiarity with social media management and engagement strategies is a plus.

IMPORTANT: Candidates must be able to provide employment requirements such as NBI clearance, Certificate of Employment (COE), and government IDs or numbers for SSS, PhilHealth, Pag-IBIG, and TIN.