Customer Service/Sales Representative

Perez Ventures Group of Companies; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Perez Ventures Group of Companies in Quezon City is seeking an E-Commerce Customer Service/Sales Representative to deliver exceptional service to online customers across channels. You will handle product inquiries, promote and sell online, process orders, and resolve issues to ensure customer satisfaction and a positive brand experience.

On-site role at Don Antonio, Quezon City, requiring excellent communication, problem solving, and a team-oriented mindset to support online sales and customer

Qualifications

• Minimum 1 year in customer support, sales, BPO, or e-commerce service.
• Excellent active listening and ability to empathize with customers.
• Professional demeanor and patience with diverse inquiries.
• Ability to work independently and as part of a team.
• Willingness to be assigned and work on site in Quezon City.

Responsibilities

• Handle customer inquiries
• Promote and sell products
• Process orders and handle issues
• Engage with customers and demonstrate product knowledge
• Ensure quality assurance and policy adherence

Skills

Active listening

Communication

Problem solving

Sales skills

Teamwork

Education

Bachelor's degree in Business or related field

Job description

About the role

An E-Commerce Customer Service/ Sales Representative is responsible for providing exceptional service to online customers, handling a range of inquiries related to products, sales, orders, payments, etc. This role involves communicating via various channels such as phone, emails and live chat with the primary goal of resolving issues promptly, ensuring customer satisfaction and contributing to a positive brand experience for the company and its business.

Key responsibilities

• Handle customer inquiries
• Promote and sell products
• Process orders and handle issues
• Engage with customers and demonstrate product knowledge
• Ensure quality assurance and policy adherence

About you

• Graduate of any four year business course or any other related course
• Minimum one (1) year of proven experience in a customer support, sales representatives, BPO, and e-commerce customer service role, demonstrating strong problem solving skills and sales expertise
• Excellent active listening with the ability to clearly articulate information and empathize with customer needs
• Professional demeanor and patience when handling diverse customer inquiries
• Ability to work independently and as a part of the team
• Manage time effectively and maintain a consistent work schedule in office environment
• Willingness to be assigned and work on site at Don Antonio, Quezon City