Customer Service & Sales Manager

Freedive Academy; Panglao; On-site; PHP 446,000 - 1,004,000; Full time

Benefits offered by this job

Competitive salary package

SSS, PhilHealth, Pag-IBIG

13th month pay

Growth within a fast-expanding company

Island environment in Panglao, Bohol

Job summary

Apnea Dynamics is seeking an experienced Customer Service & Sales Manager to lead guest communication, booking operations, and inbound sales across our Panglao brands. The role combines customer service leadership, team coordination, sales management, and operational oversight to improve conversion rates and maintain high guest satisfaction.

Collaborating with management, operations, instructors, and staff, you will ensure inquiries are handled professionally from first contact to booking

Qualifications

• Experience in customer service leadership within hospitality, tourism, or sales management.
• Proven ability to improve conversion rates and customer satisfaction in a fast-paced setting.
• Strong English communication, written and verbal, with international guests.

Responsibilities

• Manage and oversee customer communication across email, chat, phone, and social media channels.
• Lead and support the customer service and reservations team.
• Help improve inbound sales performance and booking conversion rates.
• Ensure fast, professional, high-quality responses to customer inquiries.
• Coordinate with instructors, guides, and office staff to optimize the customer journey.
• Track sales performance and customer satisfaction metrics.

Skills

Customer service leadership

Inbound sales

Team leadership

Operational oversight

Communication strategy

Organizational skills

CRM / booking platforms

Tools

CRM systems

Booking platforms

Job description

Job Overview

Apnea Dynamics is looking for an experienced Customer Service & Sales Manager to lead guest communication, booking operations, and inbound sales activities across our growing company brands in Panglao, Bohol.

This role combines customer service leadership, team coordination, sales management, and operational oversight. You will be responsible for helping improve conversion rates, maintaining high customer satisfaction standards, and supporting the growth of the company through strong communication and sales performance.

Working closely with management, operations teams, instructors, and office staff, this position plays an important role in ensuring that customer inquiries are handled professionally and efficiently from first contact through booking confirmation and guest arrival.

We are looking for someone who is highly organized, proactive, confident leading people, and comfortable working in a fast-paced tourism and hospitality environment with international guests.

This is not purely a customer support role. A strong focus of this position is inbound sales, lead conversion, customer communication strategy, and improving the overall customer journey.

Job Overview

Apnea Dynamics is looking for an experienced Customer Service & Sales Manager to lead guest communication, booking operations, and inbound sales activities across our growing company brands in Panglao, Bohol.

This role combines customer service leadership, team coordination, sales management, and operational oversight. You will be responsible for helping improve conversion rates, maintaining high customer satisfaction standards, and supporting the growth of the company through strong communication and sales performance.

Working closely with management, operations teams, instructors, and office staff, this position plays an important role in ensuring that customer inquiries are handled professionally and efficiently from first contact through booking confirmation and guest arrival.

We are looking for someone who is highly organized, proactive, confident leading people, and comfortable working in a fast-paced tourism and hospitality environment with international guests.

This is not purely a customer support role. A strong focus of this position is inbound sales, lead conversion, customer communication strategy, and improving the overall customer journey.

Freedive Academy Panglao Watersport & Tours Go Deep Freediving Mermaid Studio

Job Overview

Apnea Dynamics is looking for an experienced Customer Service & Sales Manager to lead guest communication, booking operations, and inbound sales activities across our growing company brands in Panglao, Bohol.

This role combines customer service leadership, team coordination, sales management, and operational oversight. You will be responsible for helping improve conversion rates, maintaining high customer satisfaction standards, and supporting the growth of the company through strong communication and sales performance.

Working closely with management, operations teams, instructors, and office staff, this position plays an important role in ensuring that customer inquiries are handled professionally and efficiently from first contact through booking confirmation and guest arrival.

We are looking for someone who is highly organized, proactive, confident leading people, and comfortable working in a fast-paced tourism and hospitality environment with international guests.

This is not purely a customer support role. A strong focus of this position is inbound sales, lead conversion, customer communication strategy, and improving the overall customer journey.

Responsibilities

• Manage and oversee customer communication across email, chat, phone, and social media channels
• Lead and support the customer service and reservations team
• Help improve inbound sales performance and booking conversion rates
• Ensure fast, professional, and high-quality responses to customer inquiries
• Assist guests in selecting appropriate courses, tours, and services based on their needs
• Monitor bookings, schedules, and customer communication workflows
• Help develop customer service standards, sales procedures, and operational systems
• Coordinate closely with instructors, guides, office staff, and management teams
• Handle escalated customer concerns and ensure professional conflict resolution
• Track sales performance, inquiry trends, and customer satisfaction metrics
• Support staff training, onboarding, and performance improvement
• Help identify operational inefficiencies and implement process improvements
• Represent Apnea Dynamics and its brands professionally at all times

Requirements

• Strong English communication skills, both written and verbal
• Previous experience in customer service, hospitality, tourism, reservations, or sales management
• Leadership or supervisory experience is strongly preferred
• Strong organizational and multitasking abilities
• Comfortable handling inbound sales conversations and customer relationship management
• Ability to work effectively under pressure in a fast-paced environment
• Strong problem-solving and decision-making skills
• High level of professionalism and attention to detail
• Comfortable working with international guests and multicultural teams
• Basic computer proficiency and the ability to learn internal systems and booking platforms
• Interest in tourism, freediving, watersports, or hospitality is highly preferred
• Applicants must be legally eligible to work in the Philippines
• This position is currently open to Filipino applicants only
• Applicants based in Panglao, Dauis, Tagbilaran, or willing to relocate are preferred

Benefits / Perks

• Competitive salary package
• SSS, PhilHealth, and Pag-IBIG contributions
• 13th month pay
• Opportunity to grow within a fast-expanding company
• Work in a tropical island environment in Panglao, Bohol
• Professional development opportunities
• Hands-on experience in tourism, sales, and customer operations
• Opportunity to learn freediving from our award-winning team
• Work with an international customer base and a dynamic team environment

Location

This is a full-time on-site position based in Tangnan, Panglao, Bohol, Philippines.

Remote work is not available for this role.