Customer Service Representative Voice/Non-Voice Account

SMCS Outsourcing; Pasig; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

HMO

Company Equipment

Well-Stocked Pantry

Flexible Hours

Work from Home

Job summary

SMCS Outsourcing is seeking a customer service professional for an on-site role in Pasig. The position targets 1–3 years of experience with a high school diploma or equivalent, offering a full-time opportunity in a fast-paced environment.

The role emphasizes exceptional customer service, clear communication, and teamwork, with flexibility to work both in-office and remotely as needed. HMO, equipment, and a supportive training program are provided.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience in a customer service role.
• Strong English language proficiency and excellent customer service skills.
• Empathetic, patient, and problem-solving oriented.

Responsibilities

• Provide exceptional customer service to clients via voice and non-voice channels.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Maintain a clear and professional communication style when interacting with customers.
• Document customer interactions and provide feedback to improve service quality.
• Collaborate with team members to enhance overall service delivery.

Skills

Strong English proficiency

Customer service skills

Education

High school diploma or equivalent

Job description

SMCS Outsourcing

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

• Employee Recognition Program, Incentives

Government Mandated Benefits

• 13th Month Pay

Insurance Health & Wellness

• HMO
• Company Equipment, Well-Stocked Pantry

Professional Development

• Job Training, Professional Development

Work-Life Balance

• Flexible Hours, Work from Home

Description

• Provide exceptional customer service to clients via voice and non-voice communication channels.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Maintain a clear and professional communication style while interacting with customers.
• Document customer interactions and provide feedback to improve service quality.
• Collaborate with team members to enhance overall service delivery.

Requirements

• Educational Qualifications:High school diploma or equivalent preferred.
• Experience Level:1-3 years of experience in a customer service role.
• Skills and Competencies:Strong English language proficiency; excellent customer service skills.
• Qualities and Traits:Empathetic, patient, and problem-solving oriented.
• Working Conditions:Ability to work in a fast-paced environment, both in-office and remotely.

HR Manager SMCS Outsourcing

Working Location

Bridgetowne Central Park. H3VP+PQC, Pasig, 1609 Metro Manila, Philippines