Customer Service Representative - Virtual Process - 30k Monthly Pay - Clark Pampanga

Neksjob Philippines; Pampanga; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Clark Pampanga is seeking a Customer Service Representative - Virtual Process to assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

At least 6 months call center experience is preferred, with training and development provided.

Qualifications

• Requires strong communication and active listening.
• Basic computer skills required.
• Minimum 6 months call center experience preferred.

Responsibilities

• Handle inbound calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer skills

Customer service

Job description

Customer Service Representative - Virtual Process - 30k Monthly Pay - Clark Pampanga

Chat

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Be part of our team as a Customer Representative Representative! You’ll assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience

Tips

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