Customer Service Representative - Virtual Process | Earn up to 27.5K

StaffSmart Outsourcing; Philippines; On-site; PHP 279,000 - 307,000; Full time

Benefits offered by this job

Training programs

Career growth opportunities

Work-life balance

Job summary

StaffSmart Outsourcing is seeking a Customer Service Associate based in Metro Manila for a full-time role. You will be the first point of contact for our clients' customers, providing professional support across multiple channels and helping to build strong relationships.

We offer comprehensive training, performance-based earning potential up to 27.5K, and a collaborative team environment that values work-life balance and long-term career growth.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Strong problem-solving and decision-making under pressure.
• Patient and empathetic with customers.
• Willingness to learn new software and tools.

Responsibilities

• Handle incoming customer enquiries via phone, email, live chat and other channels with professionalism and courtesy.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer requests, orders and transactions efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow company policies and procedures to ensure consistent service quality.
• Identify opportunities to enhance customer experience and suggest improvements.
• Escalate complex issues to supervisors or specialist departments when necessary.
• Meet performance targets including call handling time, customer satisfaction scores and first-call resolution rates.
• Participate in training programs to develop product knowledge and service skills.

Skills

Communication skills

Problem solving

Teamwork

Time management

Multitasking

Attention to detail

Reliability

Customer service experience

Education

High school diploma

Job description

About us

StaffSmart Outsourcing is a leading customer service and business process outsourcing company dedicated to delivering exceptional service experiences to clients across multiple industries. We pride ourselves on building a supportive work environment where talented individuals can grow their careers while making a meaningful impact for our clients. With a commitment to innovation and employee development, we continue to be a preferred partner for businesses seeking reliable, high-quality outsourcing solutions.

About the role

We are recruiting for a Customer Service Associate to join our dynamic team. This is a full-time position based in Metro Manila, offering virtual hiring and the opportunity to start immediately. In this role, you will be the first point of contact for our clients' customers, providing professional and efficient support across multiple communication channels. As a Customer Service Associate, you will play a vital role in building strong customer relationships, resolving enquiries promptly, and ensuring customer satisfaction. This position offers competitive remuneration with earning potential up to 27.5K, reflecting the importance we place on delivering excellent customer service.

Key responsibilities

• Handle incoming customer enquiries via phone, email, live chat and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to customers
• Resolve customer complaints and concerns in a timely and satisfactory manner
• Process customer requests, orders and transactions efficiently
• Maintain detailed and accurate records of customer interactions and transactions
• Follow company policies and procedures to ensure consistent service quality
• Identify opportunities to enhance customer experience and suggest improvements
• Escalate complex issues to supervisors or specialist departments when necessary
• Meet performance targets including call handling time, customer satisfaction scores and first-call resolution rates
• Participate in training programs to develop product knowledge and service skills

What we're looking for

• High school diploma or equivalent qualification
• Excellent communication skills, both written and verbal, with the ability to communicate clearly and professionally with diverse customers
• Strong problem-solving abilities and the capability to make decisions under pressure
• Patient and empathetic approach to customer interactions
• Proficiency with computer systems and willingness to learn new software and tools
• Ability to work independently and as part of a team in a fast-paced environment
• Strong multitasking skills and time management capabilities
• Attention to detail and accuracy in recording customer information
• Reliability and consistent attendance
• Preferably 6 months and up of customer service or call center experience

What we offer

We are committed to supporting our employees' professional growth and wellbeing. At StaffSmart Outsourcing, we provide competitive salary packages with earning potential up to 27.5K, ensuring you are rewarded fairly for your contributions. We offer comprehensive training programs to develop your customer service expertise and product knowledge. Our supportive team environment fosters collaboration and mutual success. We encourage work-life balance through flexible scheduling options where possible. Our full-time position offers job stability and the opportunity to build a long-term career with a reputable outsourcing partner. We are committed to creating an inclusive workplace where all employees feel valued and supported in their professional development.