Customer Service Representative (Thai Speaker)

The Goodyear Tire & Rubber Company; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a Customer Service Representative to manage the end-to-end Order-to-Cash cycle, process orders, provide delivery updates, and resolve issues while maintaining proactive communication with customers.

The ideal candidate has 1–3 years in customer service or logistics, a bachelor’s degree in business or related field, experience with SAP or CRM tools, strong communication, and Thai language skills. Hybrid work at BGC is offered.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field, or equivalent experience.
• 1–3 years in customer service, order management, or supply chain/logistics.
• Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools.
• Excellent verbal and written communication with customers, suppliers, and internal teams.
• Strong customer service mindset and ability to resolve basic inquiries efficiently.
• Detail-oriented; accurate in processing orders, billing, and delivery updates.
• Ability to collaborate with logistics, finance, and sales teams.
• Proficiency in MS Office; basic ERP knowledge is an advantage.
• Proficient in spoken and written Thai; willing to work in BGC and hybrid setup.

Responsibilities

• Receive and process customer orders accurately.
• Provide updates on product availability, delivery schedules, and shipment status.
• Guide customers through ordering channels (CS and e-Ordering platforms).
• Address customer inquiries and requests at first point of contact.
• Log, track, and follow up on unresolved issues per service standards.
• Enter and resolve claims in the QM module.
• Understand and assist with basic logistics, billing, and pricing issues.
• Support sales by offering product alternatives during order-related issues.
• Execute actions aligned with sales and growth plans.

Skills

Customer service

Order management

ERP SAP

CRM / ticketing tools

MS Office

Thai language

Logistics coordination

Cross-functional collaboration

Education

Bachelor's degree in Business Administration / Logistics

Tools

SAP

CRM systems

Job description

Summary Of The Role
The Customer Service Representative(CSR) provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status.

The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards.

What You'll Do

• You will receive and process customer orders accurately.
• You will provide updates on product availability, delivery schedules, and shipment status.
• You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
• You will address customer inquiries and requests at the first point of contact.
• You will log, track, and follow up on unresolved issues in accordance with defined service standards.
• You will enter and resolve claims in the Quality Management (QM) module.
• You will understand and assist with basic logistics, billing, and pricing issues.
• You will support sales by offering product alternatives during order-related issues.
• You will execute actions aligned with sales and business growth plans.

What We're Looking For

• You have a bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience.
• You have 1–3 years of experience in customer service, order management, or a supply chain/logistics role.
• You have hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).
• You demonstrate excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams.
• You have a strong customer service mindset and the ability to resolve basic inquiries efficiently.
• You are detail-oriented, ensuring accuracy in processing orders, billing, and delivery updates.
• You can collaborate effectively with logistics, finance, and sales teams.
• You are proficient in MS Office, with basic ERP knowledge being an advantage.
• You are proficient in both spoken and written Thai.
• You must be willing to work in BGC and in a hybrid setup