Customer Service Representative - Teleperformance

Metacom Careers; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Teleperformance Philippines is seeking a Customer Service Representative – BFSI Account in Metro Manila. You will handle inquiries about banking and financial services, assist with account requests, and ensure accuracy and confidentiality.

The role emphasizes professional communication, problem solving, and meeting quality targets. Onsite work with a shifting schedule is required, and you will navigate multiple systems to help customers.

Qualifications

• Minimum 6 months of BPO experience.
• Excellent English communication (verbal and written).
• Strong listening, comprehension and interpersonal skills.
• Customer service oriented and professional.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns related to banking, financial services, accounts, and transactions.
• Assist customers with account-related requests, payments, billing, and other financial service concerns.
• Provide accurate information while maintaining professionalism and confidentiality.
• Resolve customer issues efficiently through effective communication and problem-solving.
• Verify customer information and maintain accurate records in company systems.
• Handle sensitive financial information in accordance with company policies and data privacy standards.
• Escalate complex concerns to the appropriate department when necessary.
• Deliver excellent customer service and maintain a positive customer experience.
• Meet assigned quality, productivity, and customer satisfaction targets.

Skills

BPO experience

English fluency

Active listening

Interpersonal skills

Problem solving

Onsite work

Job description

Customer Service Representative – BFSI Account
Teleperformance

Job Responsibilities

• Handle customer inquiries and concerns related to banking, financial services, accounts, and transactions.
• Assist customers with account-related requests, payments, billing, and other financial service concerns.
• Provide accurate information while maintaining professionalism and confidentiality.
• Resolve customer issues efficiently through effective communication and problem-solving.
• Verify customer information and maintain accurate records in company systems.
• Handle sensitive financial information in accordance with company policies and data privacy standards.
• Escalate complex concerns to the appropriate department when necessary.
• Deliver excellent customer service and maintain a positive customer experience.
• Meet assigned quality, productivity, and customer satisfaction targets.

Qualifications

• At least 6 months of BPO experience required.
• Good to excellent English communication skills, both verbal and written.
• Strong listening, comprehension, and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Customer service-oriented and professional.
• Comfortable handling financial and account-related concerns.
• Computer literate and able to navigate multiple systems.
• Willing to work onsite and on a shifting schedule.