Financial Services Customer Service Associate

Metacom Careers; Muntinlupa; On-site; PHP 257,000 - 329,000; Full time

Job summary

Teleperformance in the Philippines is seeking a motivated Customer Service Representative to join our BFSI account on site. You will assist customers with banking and financial service inquiries and deliver accurate information to ensure a smooth experience.

The role requires a high school graduate, with at least 6 months of customer contact experience, English at B2 CEFR, and strong communication. You will handle requests, maintain confidentiality, and meet performance targets.

Qualifications

• 6 months customer contact experience (CCE).
• B2 CEFR English proficiency.
• Strong verbal and written communication skills.
• Customer-service oriented with good problem-solving skills.
• Basic computer and typing skills.
• Willing to work onsite.
• Willing to work in a BFSI account.

Responsibilities

• Handle customer inquiries and concerns professionally and efficiently.
• Provide accurate information regarding banking and financial services.
• Assist customers with account and service-related requests.
• Identify customer needs and provide appropriate solutions.
• Document customer interactions accurately in the system.
• Follow established policies, procedures, and quality standards.
• Maintain confidentiality when handling customer and financial information.
• Deliver excellent customer service and meet established performance targets.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Typing skills

Basic computer skills

Onsite work

BFSI domain

Education

High School Graduate

Senior High School Graduate

Job description

BFSI (Banking, Financial Services & Insurance)

Work Setup:

Onsite

Salary Package:

₱23,000

Job Overview

We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our BFSI account As a CSR, you will assist customers with banking and financial service-related inquiries, provide accurate information, resolve concerns, and ensure a smooth and positive customer experience. This is a great opportunity for candidates with customer service experience who want to build a career in the banking and financial services industry.

Key Responsibilities

• Handle customer inquiries and concerns professionally and efficiently.
• Provide accurate information regarding banking and financial services.
• Assist customers with account and service-related requests.
• Identify customer needs and provide appropriate solutions.
• Document customer interactions accurately in the system.
• Follow established policies, procedures, and quality standards.
• Maintain confidentiality when handling customer and financial information.
• Deliver excellent customer service and meet established performance targets.

Qualifications

• High School Graduate or Senior High School Graduate
• At least 6 months Customer Contact Experience (CCE)
• B2 CEFR English proficiency
• Strong verbal and written communication skills
• Customer-service oriented with good problem-solving skillsBasic computer and typing skills
• Willing to work onsite
• Willing to work in a BFSI account

Compensation

Salary Package: ₱23,000

Why Join?

If you're looking to grow your career in the Banking, Financial Services, and Insurance (BFSI) industry, this opportunity offers a chance to develop valuable customer service and financial-services experience with Teleperformance.