Customer Service Representative – Telco | ₱24K Package

GDV BUSINESS SERVICES CO.; Philippines; On-site; PHP 244,000 - 292,000; Full time

Job summary

GDV BUSINESS SERVICES CO. in the Philippines is seeking a Telco Account - Customer Service Representative to manage inquiries for a UK Telco account on onsite, shifting schedules. The role requires at least 6 months of BPO experience and strong English communication.

You will provide accurate information, assist with billing and technical concerns, document interactions, and aim to meet quality, productivity, and customer satisfaction targets.

Qualifications

• At least 6 months BPO experience
• Good English communication skills
• Customer service-oriented
• Willing to work onsite and on a shifting schedule
• Must be willing to handle a UK Telco account

Responsibilities

• Handle customer inquiries and concerns regarding telco products and services.
• Provide accurate information and effective solutions to customers.
• Assist with billing, account, service, and technical-related concerns.
• Maintain a professional and customer-focused approach throughout every interaction.
• Document customer interactions and update account information accurately.
• Meet quality, productivity, and customer satisfaction targets

Skills

BPO experience

English communication skills

Customer service mindset

Job description

Telco Account - Customer Service Representative

Salary Package: Up to ₱24,000
Experience: At least 6 months BPO experience
Account: Telco
Work Setup: Onsite
Schedule: Shifting

Job Description:

• Handle customer inquiries and concerns regarding telco products and services.

• Provide accurate information and effective solutions to customers.

• Assist with billing, account, service, and technical-related concerns.

• Maintain a professional and customer-focused approach throughout every interaction.

• Document customer interactions and update account information accurately.

• Meet quality, productivity, and customer satisfaction targets.

Qualifications:

• At least 6 months BPO experience

• Good English communication skills

• Customer service-oriented

• Willing to work onsite and on a shifting schedule

• Must be willing to handle a UK Telco account