CUSTOMER SERVICE REPRESENTATIVE - VOICE ACCOUNT

Private Advertiser; Angeles; On-site; PHP 201,000 - 335,000; Full time

Job summary

Private Advertiser is urgently hiring Customer Service Representatives for a TELCO Voice Account to support US customers. This onsite role in Pampanga welcomes fresh graduates and career shifters with good English.

Responsibilities include handling voice inquiries, providing TELCO product information, handling account concerns, and ensuring high-quality service. Night shifts with night differential are available for qualified candidates.

Qualifications

• Open to fresh graduates and career shifters
• Basic English communication skills
• Comfortable communicating with US customers
• Willing to work night shifts
• Willing to work onsite in Pampanga
• Customer service, TELCO or related experience is an advantage but not required

Responsibilities

• Handle customer inquiries and concerns through voice calls
• Provide accurate information regarding TELCO products and services
• Assist customers with account and service-related concerns
• Resolve issues efficiently while maintaining excellent customer service
• Document customer interactions and follow account procedures

Skills

Fresh graduates

Night shift

US customers

Basic English

Customer service

Job description

Customer Service Representative – TELCO Voice Account

Urgent Hiring | Onsite – Pampanga | US Account | Night Shift

Job Summary

We are urgently hiring Customer Service Representatives for a TELCO Voice Account supporting US customers. This is an onsite opportunity in Pampanga, open to both experienced BPO professionals and fresh graduates/career shifters with good English communication skills.

Job Details

• Position: Customer Service Representative
• Account: TELCO – Voice Account
• Location: Pampanga
• Work Arrangement: Onsite
• Shift: Night Shift
• Account: US-based
• Salary: Up to ₱30,000 for experienced candidates
• Night Differential: Applicable
• Hiring: Urgent

Qualifications

• Open to fresh graduates and career shifters
• BPO/customer service experience is an advantage
• Basic English communication skills
• Comfortable communicating with US customers
• Willing to work night shifts
• Willing to work onsite in Pampanga
• Customer service, sales, technical support, or TELCO experience is an advantage but not required for qualified entry-level applicants

What You’ll Do

• Handle customer inquiries and concerns through voice calls
• Provide accurate information regarding TELCO products and services
• Assist customers with account and service-related concerns
• Resolve issues efficiently while maintaining excellent customer service
• Document customer interactions and follow account procedures