Customer Service Representative - Spanish Bilingual (Seasonal)

INTELASSIST INC.; Quezon City; Sur place; PHP 711 000 - 852 000; Plein temps

Résumé du poste

INTELASSIST INC. in Quezon City is seeking a Spanish bilingual Customer Service Representative to provide courteous, timely solutions to customer inquiries, coordinating with multiple departments.

You will handle inquiries by phone or in person, process orders, document interactions, resolve service or billing issues, and escalate unresolved cases as needed.

Work setup begins onsite for 1-2 months, then transitions to a hybrid setup with a night shift aligned to Eastern Time.

Qualifications

• At least 2 years of experience as Spanish Bilingual CSR.
• Proficiency with Microsoft Office (Outlook, Word and Excel).
• Excellent oral and written communication skills.
• Strong listening and comprehension abilities.
• Ability to use phone and computer systems.

Responsabilités

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Connaissances

Spanish bilingual

Communication skills

Phone systems

Outils

Microsoft Office

Description du poste

Work Setup:Onsite for 1-2 months, followed by a transition to a hybrid setup.
Work Schedule:Night Shift (Eastern Time zone)
Location:Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110
Salary Package:70,000 PHP/Monthly

Job Description: As a member of the the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.

Duties andResponsibilities:

• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Perform related duties as required or assigned by supervisor

Requirements:

• At least 2 years of Experience as Spanish Bilingual CSR

• Proficiency with Microsoft Office (Outlook, Word and Excel applications)

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Conversational, patient and confident, with a positive attitude

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.