Customer Service Representative - Banawa City

Gratitude Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative to join our team. The role focuses on delivering high-quality solutions while coordinating with product, design, and business teams to understand requirements and deliver outcomes.

The candidate should have strong problem-solving abilities, good written and verbal communication, and the capability to work independently or within a team. A practical, detail-oriented approach is essential for success.

Qualifications

• Bachelor's degree or equivalent practical experience.
• HS/SHS with at least 6 months BPO experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem solving

Independent work

Team collaboration

Written communication

Verbal communication

Attention to detail

Time management

Ownership

Education

Bachelor's degree or equivalent

HS/SHS with 6+ months BPO experience

Job description

About the Role

We are looking for a skilled and motivated Customer Service Representative to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience with or without BPO experience.
• HS/SHS GRAD with at least 6 months BPO experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.