Customer Service Intern

Pioneer Square Brands Philippines; Pasig; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salaries

Profit sharing

Job summary

Pioneer Square Brands Philippines is hiring for a customer service role in Pasig. You will be the main contact via phone and email, resolving inquiries and processing RMAs, with accuracy in records and documentation. Expect a hybrid night-shift schedule and collaboration across teams.

The role requires strong English communication, Microsoft Office proficiency, and a related degree. Prior service experience is a plus but not mandatory, with opportunities to improve products and processes.

Qualifications

• Excellent verbal and written English with a customer-centric mindset.
• Experience with Microsoft Office applications, especially Excel.
• Currently pursuing or recently completed a Bachelor's degree in a relevant field.
• Night shift willingness and ability to work in a hybrid setup in Pasig.
• Strong problem-solving and organizational skills; able to manage multiple priorities.

Responsibilities

• Serve as a contact point for customers via phone, email, and other channels.
• Identify needs, provide accurate information, and resolve inquiries timely.
• Handle complaints professionally and escalate complex issues.
• Maintain accurate records of customer interactions and orders.
• Process RMAs, inspect invoices, and ensure timely transactions.
• Communicate order updates, delivery dates, and shipment tracking.
• Support warranty inquiries and coordinate with internal teams.
• Participate in weekly open order reviews and communicate updates.
• Collect feedback to improve processes, products, and experience.
• Use company systems to manage requests while meeting SLAs.
• Collaborate with cross-functional teams for seamless support.
• Perform other duties and special projects as assigned

Skills

English communication

MS Office (Excel)

Time management

Organizational skills

Multitasking

Interpersonal skills

Education

Bachelor's degree in Communication/Marketing/Business Admin or related

Tools

MS Office (Outlook, Word)

CRM/Support tools

Job description

Your Role

Here’s what you will be doing:

• Serve as a point of contact for customers via phone, email, and other channels, delivering exceptional service
• Manage customer inquiries by identifying needs, providing accurate information, and ensuring timely resolution
• Handle customer complaints professionally, offering solutions and escalating complex issues when necessary
• Maintain accurate records of customer interactions, account updates, and related documentation
• Process Return Merchandise Authorization (RMA) requests, conduct invoice inspections, and ensure timely completion of transactions
• Communicate order updates, estimated delivery dates, and shipment tracking information to customers and partners
• Support warranty-related inquiries and coordinate with internal teams for prompt resolution
• Assist in weekly open order reviews, identify order issues, and communicate updates with stakeholders and partners
• Collect customer feedback to improve processes, products, and overall experience
• Utilize company systems and tools to manage customer requests efficiently while meeting service level agreements (SLAs)
• Collaborate with cross-functional teams to ensure seamless customer support
• Perform other duties and special projects as assigned

About You

The company is looking for:

• Excellent verbal and written English communication skills with a strong customer-centric mindset
• Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word
• Currently pursuing or recently completed a Bachelor's degree in Communication, Marketing, Business Administration, or related field preferred
• Previous experience in customer service, support, or sales support is an advantage but not required
• Willingness and ability to work a fixed night shift under a hybrid work arrangement at Silver City, Pasig
• Strong problem-solving, conflict resolution, organizational, and time management skills
• Ability to manage multiple priorities in a fast-paced environment and work independently while maintaining high-quality service standards
• Strong interpersonal skills and ability to collaborate across teams

Compensation & Benefits

• Competitive salaries
• Profit sharing