Customer Service Representative – Retail Account – UP Ayala Technohub

GAINSTRONG TALENT SOLUTIONS CORP.; Quezon City; On-site; PHP 156,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO and career advancement

Night differential and overtime pay

Life insurance

Gym membership

Additional leave

Company events

Company Christmas Gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking Customer Service Representatives for a Retail Account to support customers at UP Ayala Technohub, Quezon City.

The role requires at least 6 months of BPO experience, strong communication skills, and willingness to work onsite with shifting schedules. You will handle inquiries about products, orders, returns, and policies, document interactions, and escalate complex issues as needed.

Qualifications

• At least 6 months of BPO experience.
• Good verbal and written communication skills.
• Basic computer literacy and ability to navigate multiple systems.
• Strong customer service and problem-solving skills.
• Willing to work onsite at UP Ayala Technohub with shifting schedules.

Responsibilities

• Handle customer inquiries regarding retail products, orders, deliveries, and account-related concerns.
• Assist customers with order tracking, returns, exchanges, and other applicable transactions.
• Provide accurate information about products, services, promotions, and relevant policies.
• Address customer complaints and concerns professionally and efficiently.
• Document customer interactions, transactions, and resolutions accurately.
• Escalate complex issues to the appropriate department when necessary.
• Maintain high customer satisfaction and meet established quality and performance standards.

Skills

BPO experience

Verbal communication

Written communication

Basic computer literacy

Interpersonal skills

Customer service

Education

High School Diploma / Senior High School

Job description

We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives for a Retail Account at UP Ayala Technohub, Quezon City. Take the next step in your career and become part of a team committed to delivering excellent customer service!

Key Responsibilities:

• Handle customer inquiries regarding retail products, orders, deliveries, and account-related concerns.

• Assist customers with order tracking, returns, exchanges, and other applicable transactions.

• Provide accurate information about products, services, promotions, and relevant policies.

• Address customer complaints and concerns professionally and efficiently.

• Document customer interactions, transactions, and resolutions accurately.

• Escalate complex issues to the appropriate department when necessary.

• Maintain high customer satisfaction and meet established quality and performance standards.

Qualifications:

• High School Graduate, Senior High School Graduate, or higher educational attainment.

• At least 6 months of BPO experience (6 months and above).

• Good verbal and written communication skills.

• Basic computer literacy and the ability to navigate multiple systems.

• Strong customer service, problem-solving, and interpersonal skills.

• Willing to work to an onsite work setup in UP Ayala Technohub and to be assigned on shifting schedules.

Benefits:

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount