Customer Service Representative - Program Coordinator (Hybrid, Night Shift)

OPENLANE PHILIPPINES, INC.; Taguig; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Career growth opportunities

Job summary

OPENLANE PHILIPPINES, INC. is seeking a Program Coordinator to optimize data quality for the Sales Operations group. You will ensure data integrity across systems, identify duplicates, scrub leads, and support case triage. Strong Salesforce, Excel, Slack, and Domo skills are required.

You will map data to Salesforce, work with Google Sheets, and collaborate with the Sales Ops Team to drive operational excellence and timely data-driven decisions.

Qualifications

• Strong written and verbal communication.
• Customer Service or BPO experience preferred.
• Proficient in MS Office, especially Excel.
• CRM experience with Salesforce preferred.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Monitor data integrity across systems and escalate issues to appropriate teams.
• Identify duplicates and ensure unique records and TAM alignment for Sales.
• Assist with Lead Generation Data Scrubbing and assignment.
• Triage Tier 1 Support Cases related to data and business operations.
• Vet Dealer Group memberships and tag appropriately.
• Map acquired data to existing platform data through Salesforce.
• Use standard data stewardship processes and internal/external tools for validation.
• Audit current deals and fee programming.
• Input data into Google Sheets and Salesforce accurately.
• Create cases in Slack and email; monitor status until resolution.
• Maintain excellent time management and prioritization based on business impact.

Skills

Communication

Team collaboration

Time management

Tools

Salesforce

Excel

Slack

Domo

Google Sheets

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

• Competitive pay
• Flexible schedule
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Program Coordinator

The focus of the Sales Operations group is to maximize business performance by being the objective, trusted partner to the sales organization – through strategic planning, cross-functional collaboration and operational excellence. The Program Coordinator is responsible for the quality and usability of customer data.

Responsibilities and Duties:

• Monitor data integrity across systems and escape data issues to appropriate team
• Identify duplicate data and parent duplicates to provide unique opportunities and TAM to Sales Team
• Assist with Lead Generation Data Scrubbing and assignment
• Triage Tier 1 Support Cases regarding Data and Out of Business
• Vet Dealer Group and membership and tag appropriately
• Map acquired data to existing platform data through Salesforce
• Utilize standard process for data stewardship and leverage internal and external tools to validate
• Audit current deals and fee programming
• Must be proficient in Salesforce, Excel, Slack and experience with using Domo Dashboards and Reports to drill down into data.
• Ability to input data into google sheets and Salesforce
• Ability to create cases in Slack and email. Monitor status and continue the process after cases are completed.
• Excellent Time management and prioritization of efforts based on impact to business
• All other duties assigned

Educational Requirements and Qualifications:

• Strong written and verbal communication.
• Customer Service or BPO experience required
• Proficient in MS Office, intermediate to Advanced skills in Excel.
• Strong CRM skills (preferably Salesforce).
• Must exhibit strong team player attributes with the ability to multitask and prioritize.
• Ability to work independently, but maintaining close communication with the Sales Ops Team.

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.