Coaching Assistant

MicroSourcing International; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Cash conversion PTO

Group life insurance

Performance bonuses

Job summary

MicroSourcing International in Manila is seeking a Customer Service Representative for onsite night shifts at Eastwood, Quezon City. You will deliver friendly customer support, manage Zoom sessions with participants, and ensure attendance tracking is handled promptly.

Join a company that offers healthcare from day one, paid time off, and performance bonuses. Fresh graduates and career shifters are welcome to apply and grow within a large offshore provider.

Qualifications

• 0–1.5 years customer service experience.
• Strong verbal and written communication in English.
• Zoom knowledge and basic computer literacy preferred.
• Ability to report onsite as needed.
• Open to undergraduates and senior high school students.
• Reliable, highly responsive and confident.
• Proactive and able to respond promptly.
• Strong organisational and decision-making abilities.
• Ability to work in a team and support Coaches.

Responsibilities

• Assist Coaches in facilitating smooth Zoom sessions with children.
• Record attendance and track points earned by children during sessions.
• Take detailed notes on significant events and discussions during sessions.
• Share session assets, including slides, games, music, and other activities, with children.
• Roster creation, record skip sessions, rescheduling and other tasks delegated by the client.
• Observe behaviour of Coaches and children and report red flags.
• Log verbal or chat-related concerns or incidents during sessions.

Skills

Verbal communication

Written communication

Teamwork

Decision making

English proficiency

Onsite reporting

Proactive

Education

Undergraduate students

Senior high school

Tools

Zoom

Basic computer literacy

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Work setup: Onsite | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

The Coaching Assistant will ensure that the Zoom sessions with participants run smoothly. This position supports Coaches by handling various tasks, including recording attendance, tracking points accumulated by participants, and taking important notes during the sessions. The Coaching Assistant will also be responsible for sharing assets such as slides, games, music, and other activities, as well as observing and logging any red flags or notable behaviours, whether verbal or via chat.

Key Responsibilities

Assist Coaches in facilitating smooth Zoom sessions with children.

Record attendance and track points earned by children during sessions.

Take detailed notes on significant events and discussions that occur during the sessions.

Share session assets, including slides, games, music, and other activities, with children.

Roster creation, record skip sessions in the roster, rescheduling and other tasks delegated by the client. Tasks changes based on the business needs, expansion and progress.

Observe the behaviour of both Coaches and children during sessions and report any red flags.

Log any verbal or chat-related concerns or incidents that arise during the session.

Qualifications

0 - 1 year and 6 months Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable)

Strong verbal and written communication skills in English.

Preferred but not required: Knowledge of Zoom and basic computer literacy.

Ability to report onsite as needed.

Capability to make sound decisions in urgent situations.

Open to college undergraduates and senior high school students.

Reliable, highly responsive, and confident.

Proactive, and able to respond promptly.

Strong organisational and decision-making abilities.

Ability to work in a team environment and support Coaches effectively.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply