Customer Service Representative (Night Shift)

WHR Global Consulting; Iloilo City; On-site; PHP 240,000 - 320,000; Full time

Job summary

A consulting firm in Iloilo City is looking for a Customer Service Representative for night shifts. This on-site role requires interaction with clients, handling inquiries and resolving issues with professionalism. Candidates should have at least a high school diploma and BPO experience is preferred, though fresh graduates are welcome. Strong communication and problem-solving skills are essential for this position, with a flexible schedule for shifts.

Qualifications

• Minimum 1 year of BPO international voice experience or completed at least 2 years in college.
• Fresh graduates welcome, strong communication skills required.
• Excellent analytical and problem-solving abilities.
• Excellent analytical and problem-solving abilities
• Willing to work onsite and amenable to shifting schedules

Responsibilities

• Serve as the primary point of contact for clients.
• Address inquiries and resolve technical or service-related issues.
• Provide accurate information about products or services.

Skills

English Language

Customer Service

Problem Solving

Interpersonal Skills

Problem-solving

Education

High School or Senior High School graduate

At least 2 years in college

Job description

Customer Service Representative (Night Shift)

WHR Global Consulting

On-site - Iloilo Fresh Graduate/Student High/Senior High School Full-time

Job Description

Position Title: Customer Service Representative

Location: MANDURRIAO, ILOILO CITY

Setup: Onsite

Schedule: Nightshift

This role requires you to serve as the primary point of contact between a company and its clients, ensuring that every interaction is handled with professionalism and care. They are responsible for addressing inquiries, resolving technical or service-related issues, and providing accurate information about products or services across various communication channels.

Qualifications

• At least High School (HS) or Senior High School (SHS) graduate with minimum 1 year of BPO international voice experience
• OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• We also welcome fresh graduates or candidates with no prior BPO experience, provided they demonstrate strong communication skills
• Excellent analytical and problem-solving abilities
• Willing to work onsite
• Amenable to shifting schedules

English Language, Customer Service, Problem Solving, Interpersonal Skills, Problem-solving skills