Customer Service Representative – Logistics & Pickup Support | Night Shift

Acquire Intelligence; Eastern Manila District; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with bigs

Value Awards – recognition of your win

Internal promotions and career growth

Meaningful work with supportive teams

Job summary

Acquire Intelligence is hiring a Customer Service Representative for Logistics & Pickup Support in Ortigas, Pasig City. This onsite role is a full-time night shift, focusing on coordinating live pickup logistics, updating statuses, and ensuring smooth handoffs from purchase to pickup.

You will manage schedules, confirm site details, share necessary documents, and follow up on pending items while collaborating with internal teams and customers to maintain accurate records and timely responses.

Qualifications

• At least 1 year of BPO customer service, logistics, scheduling, order support, or delivery support experience.
• Comfortable coordinating customer requests and updating systems at the same time.
• Able to work within defined turnaround times and follow up on open items.
• Experience with pickup, delivery, logistics, auction, marketplace, order-management, or asset-related support is a plus.

Responsibilities

• Coordinate live pickup scheduling and logistics details.
• Notify buyers and internal teams to confirm or correct site details.
• Update status and records to reflect pickups and follow-ups within SLAs.
• Send required site access forms and complete agreement handling within SLA.

Skills

Customer service

Logistics coordination

Scheduling

Order support

Delivery support

Tools

Salesforce

CRM tools

Scheduling tools

Job description

Customer Service Representative – Logistics & Pickup Support

Ortigas, Pasig City | Night Shift | Onsite | Full Time

Enjoy a customer service role that keeps you close to live pickup and logistics activity. You’ll coordinate schedules, confirm site details, send required documents, update statuses, and follow up when something is still pending.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll help customers move smoothly from purchase to pickup by coordinating the details that make the handoff happen. Expect to manage schedules, site information, access documents, status updates, and follow-ups when something is still pending.

WHAT YOU’LL DO

Pickup & Scheduling Support

• For live auction pickups, guide buyers to the designated self-booking tool; for supported online auction channels, schedule pickups through the approved logistics scheduling platform.

• Provide manual scheduling support for locations or scenarios that require additional coordination.

• Complete pickup scheduling actions within the required service level.

Customer Updates & Coordination

• Notify the buyer when site or address information requires follow-up.

• Contact the appropriate internal point of contact to confirm or correct site details.

• Escalate unresolved site or address issues through the required process when they remain open beyond the defined timeframe.

Records & Follow-Up

• Update item status when a buyer confirms that pickup has been completed.

• Verify available information before changing pickup status and coordinate with the appropriate support team when status cannot be advanced normally.

• Complete reactive pickup‑status updates within the required service level.

• Contact the site point of contact and buyer to confirm pickup status when needed.

• Update item status based on confirmed pickup information.

• Keep customer and operational records current throughout the process.

Access Documentation

• Send required site access forms to the buyer.

• Forward completed and signed agreements to the appropriate site point of contact.

• Complete agreement handling within the required service level.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO customer service, logistics, scheduling, order support, or delivery support experience.

• Comfortable coordinating customer requests and updating systems at the same time.

• Able to work within defined turnaround times and follow up on open items.

Good-to-Haves

• Experience with pickup, delivery, logistics, auction, marketplace, order‑management, or asset‑related support.

• Experience using Salesforce or another CRM; workflow or scheduling tools are an advantage.

• Experience coordinating with customers and internal operational teams on time‑sensitive requests.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick‑Off Parties with major giveaways

3. Recognition through our Value Awards — we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work‑life balance:

1. 24 Paid Time‑Off Credits annually, with leave credits convertible to cash

2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!