Customer Service Representative – Eastwood, Total Package Up to 34k Monthly

Acquire Intelligence; Quezon City; On-site; PHP 323,000 - 436,000; Full time

Benefits offered by this job

HMO coverage

Yearly events & rewards

Value Awards

Career growth

Paid time off

Referral program

Job summary

Acquire Intelligence in Eastwood, Quezon City is seeking a Customer Service Representative to handle inquiries across phone, chat, and email. The role focuses on resolving account and transaction concerns with clear guidance and timely documentation.

You'll review information, apply the appropriate process, and ensure every interaction is accurately recorded. Night shift, onsite, full-time, with a total package up to 34k monthly.

Qualifications

• Minimum 1 year of BPO or contact-center customer service experience.
• Experience handling customers over the phone and willingness to support chat and email as part of a blended account.
• Comfortable reviewing account or transaction details, identifying the customer’s concern, and explaining the appropriate resolution or next step.
• Willing to work on-site and at a commutable distance to Eastwood.

Responsibilities

• Support customers across phone, chat, and email depending on business and customer needs.
• Listen to or review each concern carefully, ask the right questions, and help customers understand what happened and what can be done next.
• Provide clear, professional, and reassuring support from the start of the interaction through resolution.
• Escalate cases that require additional review, approval, or specialized support through the correct process.

Skills

Phone support

Customer service

Blended channels

On-site

Tools

CRM systems

Ticketing systems

Job description

Customer Service Representative - Total Package Up To 34k Monthly

Eastwood, Quezon City | Night Shift | Onsite | Full Time

Enjoy a mix of customer conversations while helping people make sense of real account and transaction concerns. You’ll support customers across phone, chat, and email, review the available account information, work toward a resolution, and explain what happens next.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll help customers navigate everyday account, payment, and transaction concerns across phone, chat, and email. You’ll look into what happened, review the information available, take the appropriate action within process, explain the resolution or next steps clearly, and make sure each interaction is properly documented.

WHAT YOU’LL DO

Support Customers Across Channels

• Assist customers through phone, chat, and email depending on business and customer needs.
• Listen to or review each concern carefully, ask the right questions, and help customers understand what happened and what can be done next.
• Provide clear, professional, and reassuring support from the start of the interaction through resolution.

Handle Account & Transaction Concerns

• Review customer, account, payment, or transaction details to understand the issue before taking action.
• Help resolve common concerns involving accounts, payments, transactions, disputes, service requests, and app-related issues within established procedures.
• Explain resolutions, available options, and next steps in a way that is easy for customers to understand.
• Escalate cases that require additional review, approval, or specialized support through the correct process.

Keep Cases Accurate & Complete

• Record customer concerns, actions taken, and outcomes accurately in the appropriate system.
• Complete required follow-ups and keep case or account statuses updated.
• Follow established quality, security, verification, documentation, and customer-service standards.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO or contact-center customer service experience.
• Experience handling customers over the phone and willingness to support chat and email as part of a blended account.
• Comfortable reviewing account or transaction details, identifying the customer’s concern, and explaining the appropriate resolution or next step.
• Willing to work on-site and at a commutable distance to Eastwood

Good-to-Haves

• Experience in banking, financial services, fintech, payments, disputes, billing, or other transaction-based support.
• Blended voice, chat, and email experience.
• Experience using CRM, ticketing, or customer account systems.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family
2. Epic Yearly Kick-Off Parties with major giveaways
3. Recognition through our Value Awards — we celebrate your wins
4. Real career growth with opportunities for internal promotions
5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year
2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service
2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash
2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!