BPO Team Lead / Supervisor | Up to 40k, Night Shift, Ortigas

Acquire Intelligence; Eastern Manila District; On-site; PHP 720,000 - 960,000; Full time

Benefits offered by this job

HMO coverage

Yearly Kick-Off Parties

Value Awards

Career growth

Internal promotions

Paid Time Off credits

Paid Birthday Leave

Job summary

Acquire Intelligence in Ortigas, Pasig City is seeking a Team Leader – Operations for a US night shift onsite, full-time.

You will oversee daily team performance, manage priorities, address risks, coach employees, and drive measurable improvements in a fast-paced operations environment.

Qualifications

• At least 2–3 years of Team Leader or equivalent people-management experience in BPO, customer operations, or back-office environments.
• Proven ability to manage KPIs, coach underperformers, and deliver operational results.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.

Responsibilities

• Manage team performance across productivity, SLA/TAT, quality, attendance, and operational KPIs.
• Coach and develop employees, address underperformance, and drive measurable improvements.
• Monitor workloads, staffing coverage, backlogs, and time-sensitive operational commitments.
• Identify performance gaps, resolve escalations, and implement corrective actions.
• Collaborate with Operations, Quality, Training, and Workforce Management to maintain service excellence.
• Provide accurate performance updates and actionable insights to stakeholders.

Skills

Team leadership

KPI management

Coaching

Stakeholder management

Excel proficiency

Job description

TEAM LEADER – OPERATIONS

Ortigas, Pasig City | US Night Shift | Onsite | Full-Time

Ready to lead a team, drive performance, and turn operational challenges into results?

Join Acquire Intelligence as a Team Leader – Operations, where you'll take ownership of day-to-day service delivery, coach high-performing teams, and drive measurable improvements in a fast-paced operations environment.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You'll oversee daily team performance, manage operational priorities, address service delivery risks, and develop employees through consistent coaching and accountability.

WHAT YOU'LL DO

• Manage team performance across productivity, SLA/TAT, quality, attendance, and operational KPIs.

• Coach and develop employees, address underperformance, and drive measurable improvements.

• Monitor workloads, staffing coverage, backlogs, and time-sensitive operational commitments.

• Identify performance gaps, resolve escalations, and implement corrective actions.

• Collaborate with Operations, Quality, Training, and Workforce Management to maintain service excellence.

• Provide accurate performance updates and actionable insights to stakeholders.

A BIT ABOUT YOU

• At least 2–3 years of Team Leader or equivalent people-management experience in BPO, customer operations, or back-office environments.

• Proven ability to manage KPIs, coach underperformers, and deliver operational results.

• Strong analytical, problem-solving, communication, and stakeholder-management skills.

• Proficient in Excel, performance reporting, and operational monitoring.

• Proactive, accountable, solutions-oriented, and comfortable challenging existing processes to drive improvement.

• Willing to work onsite in Ortigas on a US night shift.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!