Customer Service Representative - Lending (onsite)

Creditable Lending Corporation; Pasig; On-site; PHP 167,000 - 246,000; Full time

Job summary

A leading financial services provider in Metro Manila is looking for customer service representatives to assist customers throughout the loan process. Candidates should have experience in the Fintech or lending sector, with strong communication and customer service skills. This role emphasizes teamwork and relationship-building with clients.

Qualifications

• Experience in Fintech/Lending Company.
• Familiarity with computer usage.
• Good coordination and interpersonal skills.
• Good teamwork spirit and customer service awareness;
• Familiar with the business model of telemarketing or customer service;
• Relevant working experience is preferred

Responsibilities

• Answer customer inquiries and guide through the loan process.
• Handle customer complaints.
• Assist in modifying customer system information.
• Actively complete the sales target stipulated by the company or promised by the department;
• Provide customers with active, enthusiastic, satisfactory and thoughtful business consulting services;
• Develop and maintain customer resources, and establish a good cooperative relationship with customers.

Skills

Communication skills

Customer service awareness

Good attitude

Teamwork & customer service

Job description

Responsibilities

1. Answer customer inquiries and guide customers through the loan process
2. Handle customer complaints
3. Assist in modifying customer system information
4. Actively complete the sales target stipulated by the company or promised by the department;
5. Provide customers with active, enthusiastic, satisfactory and thoughtful business consulting services;
6. Develop and maintain customer resources, and establish a good cooperative relationship with customers.

Qualifications

• With experience in Fintech/Lending Company
• Familiar with computer
• Have good coordination, communication skills, interpersonal skills and a good attitude;
• Good teamwork spirit and customer service awareness;
• Familiar with the business model of telemarketing or customer service;
• Relevant working experience is preferred