Customer service representative in a Top Bpo. Salary upto 25K-40K

Recruitify_HR; Quezon City; On-site; PHP 391,000 - 558,000; Full time

Job summary

Recruitify HR is seeking an experienced Customer Support Specialist in the Philippines to assist customers via phone, email, or chat, resolve issues, and provide accurate information.

You will maintain records, collaborate with teammates, and help enhance customer satisfaction in a fast-paced environment. A Bachelor's degree and 5–8 years' experience preferred.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Experience level: 5–8 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Empathetic and customer-oriented mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Skills

Communication skills

Interpersonal skills

Conflict handling

Education

Bachelor’s degree in a relevant field

Job description

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Description

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–8 years of relevant experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult situations with professionalism.
• Qualities and Traits: Empathetic and customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.