Customer service representative in a Top Bpo. Salary upto 25K-40K

Recruitify_HR; Pasay; On-site; PHP 1,495,215 - 2,093,301; Full time

Job summary

A customer-focused HR service provider is seeking experienced customer service representatives in Pasay, Metro Manila. The ideal candidate will have at least 13 years of experience in customer service and possess excellent communication and interpersonal skills. Duties include providing exceptional service, resolving inquiries, and maintaining records. This role requires the ability to work in a fast-paced environment and may involve evening or weekend shifts. Competitive compensation and opportunities for growth are offered.

Qualifications

• 13 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Manage multiple tasks effectively.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues promptly.
• Maintain detailed records of customer interactions.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor's degree in a relevant field

Job description

Description

• Provide exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues promptly and effectively.
• Maintain detailed records of customer interactions and actions taken.
• Collaborate with team members to improve service delivery.
• Assist in training new representatives and orienting them to company policies.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 13 years of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: May require evening or weekend shifts based on business needs.