Customer service representative in a Top Bpo. Salary upto 25K-40K

Gratitude Philippines; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Metro Manila is seeking individuals to deliver exceptional customer service. Responsibilities include handling inquiries, maintaining records, and collaborating with teams for improved service delivery. Candidates should possess a Bachelor's degree, 1–3 years of relevant experience, and strong communication skills. The role may require evening or weekend shifts based on needs, offering a great opportunity to enhance your career in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong customer-oriented mindset.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues promptly and effectively.
• Maintain detailed records of customer interactions and actions taken.
• Collaborate with team members to improve service delivery.
• Assist in training new representatives.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues promptly and effectively.
• Maintain detailed records of customer interactions and actions taken.
• Collaborate with team members to improve service delivery.
• Assist in training new representatives and orienting them to company policies.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: May require evening or weekend shifts based on business needs.