Customer service representative in a Top Bpo. Salary upto 25K-40K

Recruitify_HR; Makati; On-site; PHP 320,000 - 520,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a seasoned Customer Support Specialist to assist customers via phone, email, or chat in a fast-paced Manila environment.

You will resolve complaints, provide product information, maintain records, and collaborate with the team to boost customer satisfaction.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–8 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Empathetic and customer-oriented mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Skills

Communication

Interpersonal skills

Education

Bachelor’s degree

5–8 years experience

Job description

Description

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–8 years of relevant experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult situations with professionalism.
• Qualities and Traits: Empathetic and customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.