Customer service representative in a Top Bpo. Salary upto 25K-40K

Recruitify_HR; Pasig; In loco; PHP 335.000 - 558.000; Tempo pieno

Descrizione del lavoro

Recruitify_HR is seeking an experienced customer service professional in Metro Manila, Pasig. The role involves assisting customers via phone, email, or chat, resolving complaints, and providing timely solutions.

The ideal candidate has a Bachelor's degree and 5–8 years of relevant experience, with strong communication and interpersonal skills, empathy, and the ability to work in a fast-paced environment. This position offers full-time employment on-site in Pasig.

Competenze

• Assist customers via phone, email, or chat.
• Resolve customer complaints with timely solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Mansioni

• Assist customers via phone, email, or chat.
• Resolve customer complaints with timely solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Conoscenze

Communication skills

Interpersonal skills

Problem-solving

Empathy

Customer-oriented

Dealing with difficult situations

Formazione

Bachelor's degree

Descrizione del lavoro

Description

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–8 years of relevant experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult situations with professionalism.
• Qualities and Traits: Empathetic and customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.